Paytm Mall
- Delayed Order Delivery Open
Santosh B Bhavsar filed this complaint against Paytm Mall on Nov 11, 2018
Resolution Demanded:
Apology
Refund
Replaced
Damages
Online Shopping company : PAYTM
Order No: **********
Order Date : **-OCT-****
Order Description : SUGAR_RUSH Dazzling Girl's Blue Lace Detail Zip Party Dress
Order Total: Rs **** (fully paid at the time of placing order)
PayTm Assured Delivery Date : **-Nov-****
Current Status : God knows where is the order/ packet.
This product we had ordered to gift daughter on **-Oct-**** and requested to deliver on or before **-Oct-**. We didn’t receive any response them. And waited till their assured deliver date (**-Nov-**) thinking at least we can give gift for Diwali to daughter as we missed the birthday due PayTm irresponsiveness. It wasn’t deliver on **-Nov-**** and still don’t know the status of the order.
We have been continuously following up with PayTm (sent *-* emails) regarding status of the order as the Assured delivery date (**-Nov-****) is already gone, but they have not courtesy to respond back and provide the status. When checked with the delivery agency, they have informed that order delivery party has not handed over the physical order to them.
Tried calling to the OFFICIAL PayTm customer care numbers but none of them are working or they are changed/ wrong.
I have sent at least *-* emails to PayTm’s customer care/ service head/ Grievance cell email ids. Most of them bounced back and not received any proper response for my any of the emails.
Are you brand?
Are you Lawyer?
Paytm Mall
Swiggy
"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."
Shruti Karanth
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