ACT Broadband
- Delay in Installation Open
Moksh Arya filed this complaint against ACT Broadband on Aug 01, 2020
Resolution Demanded:
Apology
Refund
Damages
The issue that I have experienced was: I applied for an ACT Fibernet connection two weeks ago, **-**-****. I paid the * month advance. There was no contact from the team till ** days. The **th day, a technician(Kutub Malik) called me and said they’ll start the wiring today. After the wiring was done, the technician promised me that he’ll come within ** minutes and activate my connection. I called him, and he didn’t answer. He did not answer for the next three days. I had to call him from another number, when he picked up, he made some excuse and then gave me his senior’s contact (Sandeep Tiwary). I called him, and he blocked me after a single call. I approached the Nodal Officer (Ms. Vaneeta), they promised me I’ll get the connection by today morning, ** A.M. and the team still isn’t here. The customer care does not seem to care and they just keep asking for a day’s time again and again. The technician(Kutub Malik) made me pay for the wiring, Rs. *** and then went missing. I had to pay, and I did not even receive the connection. They wasted my time and money. And they are really incompetent.
It occurred on: **/**/****
Either Install my connection or provide me the refund+damages, in this case Rs. *** for the wiring.
I look forward to your prompt response on this matter.
Are you brand?
Are you Lawyer?
ACT Broadband
NoBroker
"I am very happy with the prompt actions and updates by Voxya. Lawyer was quick to draft & send the legal notice. Kindly close complaint as the refund has been credited."
Prashanth Rao
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