Town And City Developers Kg Group
- Delay in booking advance refund & deduction of cancellation charges Open
I booked a property worth 25 lakhs by paying booking advance 5000 in 27th June 2017. Due to some unforeseen situations I was forced to call this deal off on the 6th July 2017 and requested for refund. On Aug 3rd however I enquired if the flat was still available, they said No but showed another flat exactly similar but with over 2 lakhs extra so I let my decision remain and requested that my booking advance be immediately returned.
But even after several follow ups (proof attached) my booking advance was not returned. Finally after a great struggle, in December 2nd week they returned my money but after deducting 5000 Rs as cancellation charges which they din even inform.
And I really don't understand, how this is fair to deduct cancellation charges as 10% (5000 Rs) when they took nearly 6 months to return my advance and caused so much mental trauma? If they had immediately returned my money soon after i cancelled they can still claim cancellation ( although the manager promised not to charge me cancellation if done so due to unforeseen events and in reasonable time) .
Also during my follow ups to get my money back, I have never been allowed to escalate my issue to their higher management and they never shared my their MD's details even after asking several times. After I received the advance and found shortage of 5k, I called the sales manager to give him my piece of mind and to question him but he was totally rude and unapologetic. I told him I will file a complaint in consumer court too and he was still totally rude and shouted back at me to do whatever I wish. I have never seen such worst customer service ever. I request you to kindly look into this issue and get me justice to reinstate my faith in our Consumer protection system.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get damages for financial loss and mental agony