- Defective Samsung acs Open
I bought a Samsung Digital Inverter Split AC (Model AR**HV*NBWK) in Dec **** for Rs **,***.**. Due to multiple defects between Sep **** to Jun ****, Rs **,***.** (**% of cost price) was paid to Samsung on repairs. Almost all major parts including a compressor (warranty for ** years) were replaced. Additionally, Rs *,***.** was also incurred on carriage, fitment and accessories to make the AC operational at the site on purchase. CEO of Samsung Electronics, India was approached for replacing the defective AC. An offer has been made to return the defective AC and collect its depreciated value to settle my grievances. The depreciated value (as per Samsung Rs **,***.**) amounts to **% of the purchase price of AC. Liability at the consumer end is Rs **,***.** (**,***.** + **,***.** + *,***.**) besides time, effort and harassment endured for buying, fitting & getting the faulty AC rectified. Against this liability, Samsung’s offer is Rs **,***.** and approximately **** days (till Jun ****) of AC usage. It is apparent that the policy of Samsung insulates and incentivises itself against faulty products and absolves itself of any liability towards its consumer. Beneath the veneer of a so-called multinational company which boasts of “delivering true innovation and convenience to valued consumers” the company engages in undermining their bonafide needs and protecting its financial interests blatantly.
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Damages for loss and agony
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