Samsung India
- Defective Samsung acs Open
SIBA SANKAR MISHRA filed this complaint against Samsung India on Aug 17, 2019
I bought a Samsung Digital Inverter Split AC (Model AR**HV*NBWK) in Dec **** for Rs **,***.**. Due to multiple defects between Sep **** to Jun ****, Rs **,***.** (**% of cost price) was paid to Samsung on repairs. Almost all major parts including a compressor (warranty for ** years) were replaced. Additionally, Rs *,***.** was also incurred on carriage, fitment and accessories to make the AC operational at the site on purchase. CEO of Samsung Electronics, India was approached for replacing the defective AC. An offer has been made to return the defective AC and collect its depreciated value to settle my grievances. The depreciated value (as per Samsung Rs **,***.**) amounts to **% of the purchase price of AC. Liability at the consumer end is Rs **,***.** (**,***.** + **,***.** + *,***.**) besides time, effort and harassment endured for buying, fitting & getting the faulty AC rectified. Against this liability, Samsung’s offer is Rs **,***.** and approximately **** days (till Jun ****) of AC usage. It is apparent that the policy of Samsung insulates and incentivises itself against faulty products and absolves itself of any liability towards its consumer. Beneath the veneer of a so-called multinational company which boasts of “delivering true innovation and convenience to valued consumers” the company engages in undermining their bonafide needs and protecting its financial interests blatantly.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Damages for loss and agony
Samsung India
Resolved
Frustrated? File a Complaint
OYO Hotels
"Number of times I tried to get a refund from OYO but they did not bother. But after I approached Voxya, they nicely handled the matter and I got my refund."
Samit Brahmachari
Related Complaints
Samsung India - Samsung Hardware manufacturing defect Closed
Since I bought this phone, I have changed the charging port and even changed display at a cost of nearly Rs **,***. The service centre was closed due to COVID so it took me almost a year to replace the display. This phone has spent more time in...
Nov 26, 2022 by Diago Dsouza
Samsung India - Package got cancelled without customer notice after 4 days of payment Closed
Hello sir/madam, I have placed an order of samsung **inch smart tv on **th aug,**** in Samsung official website. Our expected delivery specified by samsung shop app is on **th aug(tomorrow). Till now, there is no update in track order statu...
Aug 18, 2022 by Siddharth s
Samsung India - Samsung restart issue Closed
Hi Samsung, I was earlier pretty happy about using samsung suiting my budget. All of a sudden, after the recent upgrade which is dated to be the *st Sep ****, the phone automatically is restarting with out any intervention. I was all over th...
Oct 21, 2021 by Abhishek Garg
I have purchased a handset bearing model no - SM***FZBDINS on **/**/****. On **/**/**** i submitted the handset to MAA VAISHNAVI e SERVICES Pvt.Ltd.(MVESPL) for accidental repair,after a long span of ** days i received the handset but soon i c...
Aug 05, 2021 by Chetan
Samsung India - Service request not enertatined Closed
@SamsungIndia Poor after sale serivce. Purchased refrigerator **/**/****. Costing Rs *****/ Compressor gone no replacement even ** year warranty. Lodged Complaint ********** dated **/**/****....
Jun 24, 2021 by Parveen Aggarwal