Samsung India
- Defective Samsung acs Open
SIBA SANKAR MISHRA filed this complaint against Samsung India on Aug 17, 2019
I bought a Samsung Digital Inverter Split AC (Model AR**HV*NBWK) in Dec **** for Rs **,***.**. Due to multiple defects between Sep **** to Jun ****, Rs **,***.** (**% of cost price) was paid to Samsung on repairs. Almost all major parts including a compressor (warranty for ** years) were replaced. Additionally, Rs *,***.** was also incurred on carriage, fitment and accessories to make the AC operational at the site on purchase. CEO of Samsung Electronics, India was approached for replacing the defective AC. An offer has been made to return the defective AC and collect its depreciated value to settle my grievances. The depreciated value (as per Samsung Rs **,***.**) amounts to **% of the purchase price of AC. Liability at the consumer end is Rs **,***.** (**,***.** + **,***.** + *,***.**) besides time, effort and harassment endured for buying, fitting & getting the faulty AC rectified. Against this liability, Samsung’s offer is Rs **,***.** and approximately **** days (till Jun ****) of AC usage. It is apparent that the policy of Samsung insulates and incentivises itself against faulty products and absolves itself of any liability towards its consumer. Beneath the veneer of a so-called multinational company which boasts of “delivering true innovation and convenience to valued consumers” the company engages in undermining their bonafide needs and protecting its financial interests blatantly.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Damages for loss and agony
Samsung India
Resolved
Frustrated? File a Complaint
Airtel Digital Tv
"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"
Raja Rajangam
Related Complaints
Samsung India - Tax invoice Fraud Closed
i have purchased the two Air condition (AC) on dated ** march **** and delivered on **/**/**** from the samsung shop pricing Rs **,***/- each total amounting Rs *****/- Inspite of the Bill of amount **,*** they provide me the Bill of Rs **,***...
Mar 19, 2021 by Raushan Kumar
Samsung India - Samsung Tab Heating issue Unresolved Closed
Dear Sir I purchased a Tab S*+ one month’s back from SAMSUNG STORE IN CHENNAI, exactly after **st day of purchase, I started to feel the heating issue. As guided by customer care I visited service centre twice to get it fixed. It was Confirm...
Nov 03, 2020 by THYAGARAJAN
Samsung India - Order not Delivered Closed
I had ordered Samsung Galaxy Note ** from Samsung Online Store. Despite the delivery date being crossed, Samsung hasn't yet dispatched the order. Customer care service is also pathetic. They don't seem to have any information on the order. I am...
Oct 30, 2020 by Mihir Desai
Samsung India - No update on order delivery Closed
I have purchased a TV and Fridge on ** rd June. And on *st July my order status is shipped, and the delivery date was *th Jully and on *th July the status got changed to *th for delivery and on *th it changed to *th and so on till *th today the...
Jul 07, 2020 by Sumit Ranjan Shrivastava
Samsung India - Faulty refrigerator of samsung Open
Hi, We bought a refrigerator on * Sept **** from Satyam Enterprises, Fazilka. The refrigerator is not working now and it's only been * year * months. The gas leak problem started to occur in last * months and we have been following with Sams...
Mar 03, 2021 by Parshant Chuchra
