Dell
- Defective Inferior quality laptop Closed
Mamta Hate filed this complaint against Dell on May 22, 2018
Resolution Demanded:
Apology
Refund
Damages
Highly disappointed and unsatisfied with Dell services. I purchased a Dell Inspiron **** in the month of July ****, within a month of purchase my system broke down I was suggested to get the hard disk replaced by the customer care after the hard disk was replaced, within * weeks the new disk broke down and I lost all of my data, the customer care still forced me to get the hard disk changed one more time without checking for any other hardware issues. Within another months time, the laptop still faced issues it kept shutting down and freezing after which I decided to visit the service center where they reset the laptop and changed the RAM this time. After **days I kept facing issues with the laptop and I was forced to change the motherboard this time which again was not enough as I started facing issues with the memory card slot that was replaced as well and the replaced card slot also seemed to not work so within * days a new card slot was fitted into the laptop. A month after this, I started facing heating issues and the customer care ran their set of tests and no matter how heated the system was it kept showing no problems and low-temperature readings in the tests done, I was asked to yet again format and reinstall the OS. I have been facing performance issues on my laptop as simple text file won't work for the past * months, the customer care does their set of tests and nothing seems to be working out with the laptop and they keep blaming windows updates every time as the root of the problem. Its been almost a year and I have only been talking to the Dell customer care with no proper help and assistance the issues I face are still not resolved, I've had the worst experience with this laptop it has been a complete waste of my money and the time I spent in troubleshooting the issues. Dell does not value their customers and their products are not worth what we spend. I spent ₹**,*** with no product satisfaction and their customer service is terrible, they force customers to keep changing laptop parts and even after multiple such attempts if the product does not work they claim it is not their fault and the customers should deal with it.
Are you brand?
Are you Lawyer?
1 Supporters
Dell
Samsung
"The social media sharing helped me a lot. I am thankful to Voxya for helping me. Thanks"
Kshitiz
Related Complaints
Dell - Dell laptop issue Closed
i have purchased a laptop from dell showroom and i am facing issues in this product from last one year sometimes its speaker issue , keyboard issue or other but dell doesn't provide any technical support to resolve this problem even though my l...
Aug 07, 2024 by Ankur Goel
Dell - Touchpad issue Closed
dell inspiron ** **** touchpad issue or software issue i dont know but the dell service are not responding to me it is in under warrenty ...
Sep 10, 2023 by Tarun Kumar
Dell - Selling second hand product Closed
I had purchased my Dell laptop Vostro **** (Tag number *TCPN**) on **nd Nov **** and got replacement and it was delivered to me on *th December **** the but the warranty has been started on **th of October **** and due to mismatch of date of ...
Aug 18, 2023 by Anmol shahi
Dell - Laptop under extended warranty with massive trobule Closed
laptop super slow not usable. visited service center and called for onsite service too. no resolution. ...
Jun 12, 2023 by sahaj agrawal
Dell - Service Closed
Due to bad product and poor service provided by Dell representative my laptop got damaged beyond repair. Now they are consecutively changing dates and promises since ** days. Still don't have a proper date and time of when my laptop gets repla...
Apr 14, 2023 by Utsav Khemka