- Customer service not provided Open
I have purchased an IFB *.* kg washing machine back in **** through an online shopping portal. At the time of purchase, I was not told to purchase the genuine trolley stand by the guy who gave a demo about the machine and done the installation. Now a few weeks back the touch panel of my machine stopped working and I raised a complaint regarding this in IFB. Ticket no was ********** on **th April ****.
After this one technician, Mr Gaurav Kumar from Panipat IFB branch visited at my residence. He asked us to purchase IFB genuine trolley and other accessories worth Rs. ****/-. We refused to purchase the material and Mr Gaurav pressurised us to purchase these products from him and said he will not resolve the issues because it is their companies policy to provide service only on genuine trolly moreover he misbehaved with us harassed us in front of neighbours.
Till then we have several times called on customer support service to provide an alternative but they are not even supporting. I also escalated an email at IFB customer care email id. They are only providing coordinators contact no like Navdeep Singh **********, he is saying that why have you put email to IFB. Moreover asking me to withdraw my complaint only that he would provide the service. My ticket is not even resolved but I am getting messages of resolved and nobody is contacting me for ticket resolution.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get service/product replaced or fixed for free
Get damages for financial loss and mental agony
"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."
IFB - Poor service provided Closed
My washing machine is under warranty. I filed a complaint on 19.03.2019. It not resolved for till date....
Apr 02, 2019 by Sandeep Updhyay
The IFB washing machine was purchased on June ** and since its purchase, it started to show problems due to its malfunctioning. The time and again complaints were made through their service boy reported after great efforts. Lastly, he replaced ...
Mar 27, 2019 by Abdul Rashid
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Oct 04, 2018 by Seenuvasan Manikandan
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Nov 12, 2017 by U Janakiraman
I am a proud customer of IFB Indutries ltd.I regret to inform you that the local vendor of IFB service centre at kangarbag patna has cheated me The vendor at your service centre kankarbag patna has taken a bill of Rs ****/- in cash almost...
Jan 26, 2017 by ABHISHEK