Cars 24
- Complaint Regarding Incorrect Car Report Open
Akif Shaikh filed this complaint against Cars 24 on May 22, 2024
Resolution Demanded:
Refund
Damages
Dear Support Team,
I am writing to express my deep dissatisfaction and frustration regarding a recent transaction on Cars**. I am a registered channel partner dealer, and my dealer code is *****. On **th May, I placed a bid of *,*** INR on a Hyundai Verna (Appointment ID: ***********) based on the provided engine and gearbox rating of * out of *.
Upon procuring the car, I discovered that the engine is not functional on both petrol and CNG, and it has weak compression. This is contrary to the initial report I reviewed before placing my bid. This discrepancy is unacceptable and misled me into making a financial commitment under false pretenses.
When I contacted my account manager on the same day to cancel the car without any forfeiture, I was informed that I would have to pay a forfeiture amount of **,*** INR, excluding GST. Despite my immediate action, the car was canceled on my behalf the next day, and I was charged the forfeiture amount.
I feel deceived and exploited by this process. As a registered dealer who relies on accurate information to make business decisions, such discrepancies severely affect my operations and trust in Cars**.
I request higher authorities to:
*. Investigate this issue thoroughly.
*. Refund the forfeiture amount that was unjustly charged.
*. Ensure that such misleading information is not provided in the future to protect the interests of your registered dealers.
Please find attached all relevant screenshots from the Cars** app that highlight the issue.
Thank you for your prompt attention to this matter. I look forward to a swift resolution and the restoration of my faith in Cars**’s integrity.
Best regards,
Deals on Wheels
Dealer Code: *****
**********
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Cars 24
Profit Aim Research
"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"
Vasanthkumar K
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