Complaint against Jabong after denial of returning a non Jabong product accepted at their warehouse Open
Posted on: Jan 08, 2018
Complaint filed against: Jabong.com
I Would Like To Submit My Complaint Against Online Seller Jabong.Com.
I Ordered Clarks Trigen Wing Navy Blue Derby Lifestyle Shoes Of Size Uk 7 On 22Nd Dec 2017 At 12:31 Am Via Prepaid Order Id171222684983025 And It Was Delivered On 23Rd Dec 2017. I Tried The Shoe And Found The Size Not Fitting So Initiated The Return Request On 23Rd Dec 2017 And Bought The Same Article In Size 6.5 From Clarks Store, Shop No.35, Upper Ground Floor, Mgf Metropolis Mall, Gurugram Which I Also Wore On 24Th Dec 2017 While I Went To Bikanerwala, Rajouri Garden Metro Station From 3 Pm To 7 Pm For A Family Gathering.
As My Return Request Was Being Processed, I Got Text That Return Article Would Be Picked Up On 25Th Dev 2017.
Due To Personal Exigencies, I Was Not At Home While The Jabong Pickup Executive Came To Pick Up The Article And My Family Member Handed Over The Clarks Store Article To The Executive Which The Executive Accepted And Issued Reverse Logistics Slip Number 53613455 Awb No. Jb0161991 Without Even Checking The Article As It Was A Used Article Which Is Not Acceptable According To The Jabong Return Policies, Attached The Image For Reference. My Family Member Informed Me Upon Knowing That Wrong Shoe Was Handed Over To The Jabong Executive & I Registered The Complaint With Jabong And Depicted The Whole Issue Under Complaint Number “53771973” And I Was Informed That Within 7 Days My Issue Will Be Resolved. Though No One Contacted Me Till 27Th Dec & I Got Text Message From The Credit Card Bank Regarding The Refund Of The Amount From Jabong, This Raises The Question On Working Of Jabong Team That How They Accepted A Non Jabong Article At Their Warehouse And Passed By Quality Check Team Which I Already Wore Even. While Being Contacting The Jabong Customer Care I Was Informed To Send The Images Of The Article And Return Slip Which I Shared On 27Th Dec At 11:04 Am.
After Sending The Reverse Logistics Slip, No Contact Has Been Made By Jabong Though I Called Back On 6Th Jan 2018 & Also Posted My Complaint On Jabong Social Media Page, Then I Was Informed Someone From Jabong Will Contact Me And Resolve The Issue And I Also Sent Another Email To The Chiefmanager@Jabong.Com, As Provided By The Jabong Customer Care And Got Update That Jabong Team Is Unable To Re-Dispatch The Non Jabong Product. Hence, They Won'T Be Able To Assist Further. I Sent Them An Email Again Asking The Listed Below Information But No One Answered.
1. Isn'T Jabong Responsible For Checking The Article Before Pick Up & Sending Them Back To The Warehouse? If Yes, Then How The Non Jabong Item Was Picked & Shipped Back To Your Warehouse & Accepted By The Warehouse Even Being Of A Different Fit?
2. Does Jabong Provide Refund For The Used Articles? If No, Then How Your Quality Team Passed The Returned Product Which Has Clear Marks Of Being Used & Wear?
3. Doesn'T Jabong Track The Products Returned To Their Warehouse? If Yes, Then How Non Jabong Article Was Accepted, Even When It Doesn'T Have The Bar Code Or Details That It Was Shipped By Jabong?
Kindly Assist With Registering Of My Complaint Against Jabong And Help Me In Getting My Issue Resolved. This Has Been So Much Of Harassment By Jabong.
Resolution Demanded: Get refund or credit for your purchase, Get damages for financial loss and mental agony
Complaint filed by: Gaurav Kumar