Hp
- Complaint Against HP for Denial of Warranty Service and Unjust Repair Charges Open
Chetan Gour filed this complaint against Hp on Jul 11, 2024
Resolution Demanded:
Replaced
Dear Voxya Team,
I am writing to file a complaint against HP regarding the denial of warranty service and the demand for unjust repair charges for my laptop. I purchased an HP laptop ** months ago, and it is still under the warranty period. Recently, I noticed a yellow discoloration from the bottom side of the laptop.
I contacted the HP Support team via WhatsApp to address this issue. Despite a lengthy conversation, the support team informed me that the discoloration is considered physical damage and is not covered under the warranty. They have quoted repair charges of INR **,*** + GST + Technician charges, which I find unreasonable and unfair.
I believe this issue should be covered under the warranty as I have not caused any physical damage to the laptop. I request the consumer forum to investigate this matter and ensure that HP honors their warranty obligations without imposing unjust charges on the customer.
I have attached relevant documentation, including the purchase receipt, warranty details, and the conversation with the HP Support team, for your reference.
Thank you for your assistance in resolving this matter.
Are you brand?
Are you Lawyer?
Hp
Swiggy
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Raunak Surana
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