Goibibo
- Compensation for financial and mental agony Closed
muskan agrawal filed this complaint against Goibibo on Jul 28, 2019
Resolution Demanded:
Damages
Hello,
With reference to my discussion held with goibibo customer care executive my issue is not resolved and I am expecting that it should close as soon as possible. Details are as below:
I have booked a bus of sethi yatra on **th June **** through goibio app. The problems we have faced are not been resolved yet.
I am complaining you since a month and you people don't have any resolutions to the problems. The bus driver firslty have misbehaved with the pessangers at midnight. Then in the morning at *:** a.m. he dropped them in kashmiri gate instead of gurgaon (reasoning that the pessangers till gurgaon are so less). There also he misbehaved with them. You people should be shameful that he misbehaved with the aged ladies.
When they asked the driver that there are **-** pessangers for gurgaon so he should drop them. The driver's and conductor's words were "yeh bus yaha se Nahi hilegi aapki booking online hai aap complain daal dijiye apka refund ho jayga".
From kashmiri gate to gurgaon they took a private taxi as they don't know how to use smart phone. And there they were charges Rs. ****. I can't provide you the bill of that just because they took the private taxi.
Also in the either Haridwar or Rishikesh the bus stopped at a point from where the washroom was so far and in the way of jungle. Driver asked my mother and Naniji who was ** years old and was unable to run, that come back in * minutes else he will leave them here itself. But later on he was there at the same stop for an hour just to collect the pessangers.
The bus conductor also gave me blank calls from that day till more than a week. This is not the way that if you get a girl pessanger phone number then you will give her the blank calls. It was a mental torture for me. In the late night and early morning he use to call me. I suffered a huge mental loss.
Are you brand?
Are you Lawyer?
Goibibo
Air Asia
"As it was not possible to send a Legal Notice to Air Asia International, I followed the lawyer's advice to raise the dispute and got a refund from the bank. Thank you so much."
Parvathy M
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