reliance smart point vijayawada - Clarification on Accidental Damage Incident and General Customer Service Concerns

I trust this message reaches you well. My name is Sukitha Kothuru, and I am writing to bring to your attention an incident that occurred during my recent visit to the RELIANCE SMART POINT in vijayawada(U*H*), water tank road (landmark), near indira gandhi stadium,labbipet. While I understand that occasional misunderstandings can arise, I believe that open communication is crucial in resolving such matters and maintaining a positive customer-business relationship.

On **th november, there was an incident involving a watermelon at the store, which resulted in unintentional damage. While I am more than willing to take responsibility for any accidental damage caused, I was concerned about the manner in which the situation was handled by your staff. Instead of a calm and understanding approach, there seemed to be a notable escalation in the tone of the conversation. My mother and I felt that we were being argued with rather than being provided with an explanation of the store's policies or any potential solutions to the issue.

In addition to this specific incident, I have observed instances where the staff at the RELIANCE SMART POINT ( vijayawada(U*H*), water tank road (landmark), near indira gandhi stadium,labbipet) appear to be less attentive to their responsibilities, particularly in billing and providing accurate information about products. There seems to be a noticeable amount of chit-chatting during working hours. While I understand the importance of a positive work environment, I believe that work responsibilities should take precedence, and customers should not feel disregarded or disrespected.

I genuinely believe that fostering positive relationships between customers and businesses is crucial for long-term success. I am writing this for not only to seek clarification on the store's policy regarding accidental damage but also to express my concerns about the general level of customer service at the reliance smart point.

I believe that you can help me to get a clarification on this matter, and I hope that this matter can be resolved amicably. I look forward to your response and appreciate your attention to these concerns.

Thank you for your time and assistance.

Sincerely,

sukitha kothuru
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