Indian Railway Parcel Service
- Charged for delay of pickup in spite of not notifying of arrival Open
Polam Krishna Chaithanya Reddy filed this complaint against Indian Railway Parcel Service on Aug 19, 2019
Resolution Demanded:
Apology
Refund
Replaced
Damages
I booked a parcel (bicycle) from kazipet to visakhapatnam on *th july ****, then the person responsible at kazipet parcel office said that you will recieve a message and you can track the parcel at www.parcel.indianrail.gov.in and he directed me to go to destination parcel office (visakhapatnam) when the parcel reaches there, so i waited, on *th july **** *:**am a text message was recieved by me saying the parcel is loaded on train, then i waited and was going on tracking daily, on *th it showed it will be reaching on *thjuly ****, on *th it is showing it will reach on *th , on *th it just showed loaded on train, then i thought something is not right and i went to the office to enquire, then they said it has been recieved on *th july **** at * PM, and since i was late for pickup, they asked me to pay *,*** rupees and when i said it is your fault that you didn't notify and you can't charge me for you irresponsibility, they said that i should be visiting in person to see the status at the station, i live **kms from station, if i visit the station every day if the parcel didn't arrive what shall i do, they showed me an age old act (**** year)containing rules when digital India was not a thing, when i asked them to show me the amendment, thet guy working there said there will be no amendment for these rules . And they we're like pay money and we'll release the parcel, i had no choice but to pay. I further found out that according to Indian railway commercial manual volume * chapter **, rules **** to **** mentions the duty to notify, here they breached that duty.
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