Care Customer Center
- Care Customer Center based in Mumbai Scamming customers Open
Roxanne filed this complaint against Care Customer Center on Jul 25, 2021
Hello Voxya Team,
Thanks much for helping me in the past. This time I have been scammed for services & not products. A Home Appliance Service Center by the registered name as per their website is "Customer Care Service" based in Mumbai & official email address is indiascustomercareservice@gmail.com
provide paid services for all kinds of home appliances. My Samsung Refrigerator model RT**KZRIH had a cooling issue. I googled for "Samsung Service Center for Fridge" & the link for this particular service center showed up so I contacted them on their registered helpline number *********** & they sent their their technician within * hour on **nd July'**, he attempted to repair the fridge & damaged the top of our freezer with his screw driver while he was opening the freezer panel of the Refrigerator, we found out that after we had paid him INR **** for the services. INR **** = *** fixed service charge + **** for spare parts. The technician's name is Sharukh Pathan based in Vadodara, falsely charged me INR **** for spare parts that actually cost only INR ***, I verified the cost from a Spare Part dealer. The technician informed us that he has replaced the biometer+ sensor+fuse, but actually he had only replaced the sensor+fuse. He refused to provide us with a bill for the services & behaviour was rude. Also the cooling of the fridge wasn't restored after the repair so I contacted the technician who ignored my calls, complained at Service center, they sent him again, still the cooling wasn't restored, he taped the damage he caused to the freezer & he informed the service center that it was already damaged which was a lie, again I had to complain & finally the technician blocked my contact numbers & I was scammed. I had to contact another local technician, pay him & get my fridge repaired that remained spoilt for * full days because of the pathetic service of the Service center & several food items got spoilt as well. To compensate for my loss the service center promised me a refund on **rdJuly evening, spoke to Bharat from service center & the next day when I followed up, Pravin Mali refused to process the refund informing me that the technician is refusing to refund the money. Originally I am the customer of the Service Center so they are primarily responsible for providing the customer with the best possible service & refund if the job is not completed. Plz help me Voxya team to get my refund of INR****, I have also attached all the proofs. Thankfully I had done the payment via UPI so I have proof of the payment. Also the whatsApp conversation screenshots + the spare parts replaced + Freezer damage.
Regards,
Roxanne
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Care Customer Center
Resolved
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