Zoom Car
- Car breakdown Closed
Dr Somaiyya filed this complaint against Zoom Car on Sep 15, 2023
Resolution Demanded:
Apology
Damages
I have booked zoom car from ** sept to ** sept costing Rs.***** without fuel , however on ** sept while travelling to Ahmedabad on our way to reaching vadodara we had filled Rs.*k petrol in car . Just leaving from petrol pump we had a breakdown at night on Vadodara city highway road. To our nightmare the Zoom car did not provide any road side assistance nor the host could do anything about the situation. On consent of host we took the car to local garage which diagnosed that the car gas kit is totally damaged and needs a new. This shall take around **k with *.* days labour duration. Meanwhile the host was not assured whether to get it repaired or not. We took second opinion from another garage and we got the same response. However still the car host was not sure and said that zoom car will be taking care of everything at this point. We were made to wait on highway with my * yr old child for over * hrs with this request that we will get back with your complaint resolution. Complaint number *******. Unfortunately at **:** am they said us sorry we cannot help you at this time , nor can we provide you another booking or car from your location. We managed to book uber to Ahmedabad at our own cost. We had to return Mumbai the very next day and again zoom car said the next day we cannot help you. Being in Ahmedabad City , we did not received Zoom car assistance. We somehow booked train tickets for our family to return. This whole cost us around ** k with a horrible experience from Zoom car. As our trip wasn't completed I want Zoom car to refund my trip amount , with all other charges they made me face while leaving us stranded.
Are you brand?
Are you Lawyer?
Zoom Car
Pepperfry
"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
Anubhav Guha
Related Complaints
Zoom Car - Fraudulent activity on booking Closed
Today i have made a reservation for a car rental lasting three days, as per the booking details. However, upon arrival, it has come to my attention that the car was not available for pick-up. To my surprise, when I checked my account after the...
Aug 18, 2024 by Saurabh Sharma
Zoom Car - Cancelled by host Closed
Car booked by me was cancelled by the host. This is clearly none of my fault, the host should be charged for a fine in this case, or Zoom Car should be bearing this. But, from my booking amount, it was deducted, saying that convenience fee an...
Aug 06, 2024 by Janmesh Mohapatra
I booked a car but the pickup and condition of the car was not good. The car pickup was very bad and the suspension was also not good. It had a weird sound coming all the time. While I was putting it in first gear it had no pickup and I had to ...
Jun 27, 2024 by Sumeet Gupta
Zoom Car - Online Payment fraud Closed
I had a booking with Zoomcar and paid the full amount. Suddenly, within a second, they automatically canceled the booking. They then told me that I had canceled the booking myself, and therefore, they would only refund half of the amount....
May 17, 2024 by Mehul chauhan
Zoom Car - For repair issue Closed
I gave my car for repair against zoom car damaged.But not gave approval to repair my car . zoom car not responding to me ...
Apr 23, 2024 by Rohit Kumar Singh