Goibibo
- Cab cancellation Open
Rohan Rajak filed this complaint against Goibibo on Feb 06, 2023
Resolution Demanded:
Refund
Damages
I wrongly booked a cab with the drop location as pickup and vice versa. And paid the full amount of the ride beforehand online for a hassle-free ride. But when I raised the issue there is no policy of modification or even a refund. The goibibo app offers to make the option to make full payment (which includes driver fees for the whole ride and toll taxes) and a mandatory booking amount of *** INR. I booked a cab with the full amount for a hassle free-drop, I expected some cancellation charges, not the whole amount(which I decided to pay earlier online) Booking I'd: CARPAGHWDCBA*XY. The point is even now when I book a new cab doing the same mistake but pay only the partial payment. my penalty is different. The invoice I received now is very different from the fare breakup during booking where they have adjusted the cancellation free to Internet Handling charges of *** INR out of ****. If the same ride was booked only with the prebooked amount the services are the same but the penalty would be different.
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Goibibo
Profit Aim Research
"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"
Vasanthkumar K
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