Laxmi Holidays
- BUS OPERATORS CHANGED THE BUS WITHOUT INFORMING Open
Atul Juneja filed this complaint against Laxmi Holidays on Jan 28, 2024
Resolution Demanded:
Apology
Refund
Damages
We booked a bus ticket from Aut-Delhi which is scheduled to depart from Aut on **/**/** at *pm but the bus operator called me to inform that vus is coming from Manali and will reach Aut by *:**pm which is already **min late and the main problem happened was when the bus arrived it was different bus(Volvo) some old model which was like local passenger bus and I booked Scania Multi Axle (way more comfortable for night travel). While on bus It was night and I was traveling with my wife and we didn't had any option but to board the bus. In the bus I raised the complaint on RedBus customer care and they were offering me ***/- refund but I didn't accept as I wanted the full refund + compensation for misleading. They asked them to give ** hours and it's been more than ** hours and they are again asking for another ** hours. What should I do?
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Laxmi Holidays
Byjus
"I am very much satisfied, since my complaint was resolved within a week. I got refund smoothly. My sincerest thanks to the entire Voxya team. It is really effective and quick."
SUNDARAPANDIAN M
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