- Breach of contract Open
I have purchased ** month subscription box for Rs **** on **/**/**** . My order reference is QETHZMOXL. Under this subscription box, I had to receive one box per month that includes beauty products. Everything was going good till June ****.
In July ****, I have received one damaged lipstick in the box ( image of damaged lipstick is attached ) .
On receiving the damaged lipstick, I mailed them regarding this but I didn't get any satisfactory reply for them.
Due to there extremely poor customer service , I was really upset and I asked them "What is the procedure to cancel the subscription? But they didn't tell me the procedure to cancel the subscription instead they themself cancelled my subscription without my permission and they told me to subscribe once again costing Rs ****.
Due to previous good experience ( till June ****), I asked contact details of their senior authorities with whom I could share this problem and ask for proper solution but they didn't even bother to reply to my mails.
Kindly look into the matter and resolve the issue in benefit of customer .
Are you brand?
Are you Lawyer?
Replace / Fix problem
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