- Baggage mishandled and overcharged Closed
This is the height of limit. Rules apart and I am very well aware. On the counter, I was immediately asked for 4kg excess payment I was willing for 2 kgs she clearly said I am asking for 4 kgs for check-in baggage, not the handbag. The agent got busy without sorting my problem out. I switched to another counter where I was cheated and got charged for 11 kgs extra after I was asked to shuffle luggage without any reason. I trusted her and she came up with 11 kgs extra. Supervisor whispered in her ears lets get 11 kgs amount from him, not 4kg. I was also asked to submit 1 handbag though it contained fragile items. They said we don't care and kept on going for 11 kgs where there was some miscalculation and senior Kalpana offer me 2 kg waiver which was not actually it was due to the wrong calculation. My brother got annoyed I asked him to move to the security gate I will follow. Those 3 ladies forced me to pay 3600 after throwing my handbag of fragile items which was not tagged as fragile. In fear of missing flight, I paid 3600 and moved on taking their names Kalpana, Nayyar (who was fraud) and Sushmita. Who never cared about my problem. Indigo please take action, my handbag items were damaged but at least refund my 3600 bucks. I would also request strict action against these 3 pnr mentioned already.
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