- Asking for extra money for flight ticket ^Closed

Shefali filed this complaint against Smart Family Vacations on Jun 05, 2019

We booked a tour package of Eastern and Central Europe from *rd June to **th June **** from Smart Family Vacations in association with Carnation Travels. Carnation Travels rescheduled the date of flight from Delhi to Prague on *rd June **** to *th June **** without asking us because they thought that the visa for delayed. But when the visa was received by us on *st June **** they asked us to pay Rs *****/- per head to book the ticket for *rd June **** again. We said that we would not pay any extra amount because it was not our fault that they rescheduled the ticket without asking us. Then they booked a new ticket for *rd June **** from Delhi to Prague via Moscow themselves and started to ask for money again. Now that we have started our tour with them they are asking us to pay the extra amount of *****/- per head or they would not take us with them on the tour and leave us behind. We were again not informed about booking the ticket on *rd June **** for which we had clearly stated that we would not pay any extra amount in the email. Check the matter urgently as we are in Prague and Carnation Travels have threatened us to leave us alone in Prague on Tour Manager WhatsApp no and not even sent an email for it. Please call me on WhatsApp on ********** as we are in Prague right now and I have given my friend Priyanka's no for OTP.

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