EUREKA FORBES LIMITED
- Aquaguard AWS 600 Water Softener Open
Mohamed Fazil filed this complaint against EUREKA FORBES LIMITED on Sep 10, 2024
Resolution Demanded:
Refund
I am writing to formally address an ongoing issue regarding a refund for the Aquaguard AWS *** Water Softener, which I purchased based on the recommendation of your sales team member, Mr. Janagaran.
To provide you with a brief timeline:
On June **, ****, I purchased the AQUAGUARD SELECT WATER SOFTENER C-**** for Rs. **,***.**.
Delivery was made on June **, ****, and an installation attempt was made on July *, ****, but the installation was deemed impossible.
Following Mr. Janagaran's advice, I agreed to replace it with the Aquaguard AWS *** Water Softener for Rs. **,*** and the LVACVOICE Pro for Rs. **,***.
However, on the second installation attempt on July **, ****, the team again stated the product could not be installed.
Due to the repeated inconvenience caused by incorrect product recommendations, I requested a refund for the Aquaguard AWS *** Water Softener. Mr. Janagaran assured me that he would process the refund and took the product from my home on August *, ****. He mentioned that the refund would be issued before August **, ****.
As of September *, ****, I have yet to receive the refund. After reaching out to Mr. Janagaran on August **, I was informed that there is an ongoing audit and the refund would be delayed until September *, ****. However, that date has passed, and I still have not received my money. Moreover, I am consistently being urged to purchase additional products, despite having already faced two unsuccessful transactions.
I feel obligated to express my disappointment with the service thus far. As of now, I am also incurring unnecessary EMIs for a product I have been unable to use.
Are you brand?
Are you Lawyer?
EUREKA FORBES LIMITED
Pepperfry
"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
Anubhav Guha
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