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Airtel Payments Bank - Airtel fastag not being deactivated

Prashant Joseph filed complaint against Airtel Payments Bank on Nov 28, 2021

My Airtel wallet became dormant since it was not used for over a year, i got to
know when my fastag stopped working which i found only when it did not work at
toll booth.
I have been asking Airtel to deactivate the Airtel fastag and delink it from my
vehicle but they have been working on it since September.
I do not see any solution in sight. I bought a new hdfc fastag but vehicle is still
tagged to Airtel fastag which is showing as blacklisted

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Complaint Status

Resolution Demanded:

Replace / Fix problem

Airtel Payments Bank

33

Total Complaints

15

Total Resolved

45.45%

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