- ACT Fibernet fraud via third party technician ^Open

Shiva Gadapa filed this complaint against Act Fibernet Hyderabad on Apr 27, 2022

Resolution Demanded:
Apology

Hi, I would like to raise a complaint against ACT Fibernet for its fraud. I'm a ACT Fibernet customer for over * years and everything was smooth until this post pandemic, when I had issues related to electricity incurred due to junction box and dropped a ticket to Customer Support for troubleshooting it. The technician arrived at my doorstep and then he started to repair the box and mentioned that due to more than * cables, the electricity is high and he said, he is going to fix it however, there will be additional Rs: ***/- for the box and claimed to add it to the original bill. I paid the cash every month and he use to call his superior and confirm the payment and send a bill. My original plan opted is Rs: ****/- however, the bill after i paid extra Rs: ***/- is Rs: ****/-. The technician used to send emails from support (ACT) and this has continued between Jan'** to Nov'**. The same bills I have submitted in my company. During the audit, I came to know that the bills which technician from ACT submitted, are tampered. Unfortunately, I cannot retrieve those emails which technician used to send due to storage issues in my GMAIL personal account as these emails are deleted due to the filter which deletes emails more than ** days. I tried reaching out to head office of ACT however, I cannot get any help from the team and asked me to reach out to nodal team of ACT. I drafted multiple emails to the Nodal team and mentioned about the issue and asked for the emails however, the ACT sent the bills which are paid online but not the ones which are paid as additional charges incurred by junction box. The bill doesn't have junction box charges which the technician charged as part of repair which he has done on the box. During the calls with the support team, I get multiple responses like the technician is dead, he is not working here, he is no more with the company and all. From overall investigation which i have done from my end on ACT Fibernet, I see that the company hires third party vendors who has part timers and change to different locations based on request. This third party vendor of ACT don't have any idea of their own technicians who work on the field. The technicians close tickets which are created without any consent and without any proper resolutions. My friends, colleagues and others in my area have similar issues related to fraud, providing worst services etc. I don't have email evidences to show the emails which are sent by technician to add it as attachment due to storage issues in my personal Gmail account which got deleted due to filters (which deletes any email older than ** days) however, I have many eye witnesses during the payments and also during the visits at my place. Since I'm unaware of this box and how it works or consumes, the fell into the technicians words and thought whatever he is saying is right and had paid him since he is from ACT support team. I have became the victim of the fraud from the third party company who is hired by ACT fibernet and now the company claims that they don't have such process or people. There are many incidents in my area and with also with my friends of such issues and other worst services which ACT Fibernet so far did. I really need justice from the company to accept their mistakes and also the inflated emails which are sent by the ACT technician and provide an apology for the same by the ACT team. Now, they have also disconnected my connection after raising a complaint in consumer forum. Recently, similar bill is generated by ACT without any GST, CST and sent. This clearly shows their systems has errors and their technicians don't follow any process. Attaching are the proofs of emails which are sent to Nodal team with multiple reminders to send me the bills which technician sent and bills which are sent by ACT. Thanks! Regards, Shiva

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