Zebpay
- Account being freezed due to Zebpay KYC system issue Closed
Arif Ahmed Patel filed this complaint against Zebpay on Jul 11, 2024
I completed my KYC with Zebpay when I opened an account * years ago. However recently Zebpay has requested another KYC to be completed. But everytime I attempt a kyc authorizing Zebpay to verify my Pan and Adhaar from Digital locker, my kyc is rejected and I get a message "we are currently experiencing a delay in retrieving your details try again later". After *nd attempt they locked the kyc page advising I have exhausted my attempts. After multiple requests to their support team, they activated kyc page for me but i was unable to again complete the kyc due to their system issue. Also the option to manually enter my adhaar does not allow more than * digits to be entered which is so inconvenient and falsely displayed to customers. And have not been receiving any responses to my emails. Kindly help me in addressing this as I am unable to trade or withdraw my money from their platform. Also sent them my KYC docs to manually verify and release any hold on mybaccount with no luck or response.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Zebpay
Resolved
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