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Motorola - Request for Refund Replacement Due to Tampered Product Delivery by MOTOROLA

Dani Johnson filed complaint against Motorola on Oct 26, 2024

Iam dissapointed regarding my recent purchase of the MOTOROLA EDGE ** PRO *G , **/*** LUXE LAVENDER. Upon receiving the product, I discovered that it appears to be tampered.
As a customer, I expected to receive a brand-new, original product in its proper packaging. Instead, I have received what seems to be a refurbished item, which I did not order. This experience is not reflective of the service I anticipated and does not meet consumer expectations.
I have submitted a video demonstrating the issues with the product, which clearly illustrates my concerns. However, I have not yet to receive a satisfactory response regarding this matter.
lam seeking a full refund or replacement of the defective product with a new, original one. Additionally, I request compensation for the inconvenience and mental distress caused due to this issue. I request the Hon’ble Consumer Court to take prompt action on this matter and direct motorola to resolve this issue at the earliest.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Motorola

48

Total Complaints

27

Total Resolved

56.25%

Consumer Satisfaction

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