- Hotel booking confirmation ^Open

Rajiv Pande filed this complaint against AGODA OYO on Jul 10, 2022

I Rajiv Pande had booked OYO FLAGSHIP Radhakrishnan, Baner for * night. Check in on *th July & check out on **th July through Agoda.
Booking ID; *********
Member ID; ********
In the name of Sumukh Daptare.
After going there he was informed that there is no booking in his name & they are no longer having partnership with OYO.
I was surprised , felt embarrassed when informed about it. We had to book another hotel at a higher price ; that too after searching for a long time.
I would like to know regarding the amount paid by me.

FURTHER I WOULD LIKE TO STATE THAT ON ACCOUNT OF THIS BIG BLUNDER, THE HOTEL PERSONS PRESENT AT THE TIME, MY DRIVER, MR. SUMUKH DAPTARE WENT TO CHECK IN, INFORMED HIM AND SHOWED HIM THEIR ONLINE SYSTEM WHERE THERE WAS NO INFORMATION REGARDING OUR BOOKING. THIS CAUSED A HUGE EMBARRASEMENT FOR MYSELF AND FURTHER IT WAS RAINING HEAVILY IN PUNE ON *TH JULY NIGHT. AFTER SEARCHING FOR NEARLY AN HOUR OR SO, HE WAS FINALLY ABLE TO LOCATE A HOTEL FOR HIMSELF WHERE I HAD TO PAY NEARLY THREE TIMES THE AMOUNT I HAD ALREADY PAID. HENCE MY REVISED CLAIM IS RS. *** + RS.****= RS.****.**. BESIDES AN APOLOGY LETTER FROM AGODA WHAT ABOUT THE MENTAL STRESS AND STARIN THAT I WENT THROUH. I WANT TO BE COMPENSATED ACCORDINGLY, WHICH IS JUSTIFIED AS PER THE CASE DEMANDS.

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