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How to Complaint in Tamil Nadu Electricity Board (TNEB)?

Table of Contents

What is TNEB?

1957 was the year of establishment of the Tamil Nadu Electricity Board (TNEB). Later on, in 2010, it restructured into Tamil Nadu Generation and Distribution Corporation Limited (TANGEDCO) and Tamil Nadu Transmission Corporation Limited (TANTRANSCO). There are a total of 1300+ substations in the TANTRANSCO that caters to 200+ lakh consumers. The data is overwhelming as it has electrified around 65000 towns and villages in Tamil Nadu.

Not only this, the company has produced around 6500 million units in the year 2007-08, the highest ever recorded, from their hydel plant. The data is fascinating. Isn’t it? The board has installed over 2 lakh distribution transformers that distribute 10500 Megawatts of electricity.

What are the common reasons for complaints

  • The authority has produced wrong and inappropriate bills.
  • The consumer has to pay the bill without meter readings.
  • The customer has to pay the bill for faulty meters.
  • The consumer has to pay the bill without consuming electricity.
  • The authority has given the bill receipt of a different consumer.
  • The officers are unnecessarily disconnecting electricity without prior notice.
  • The online payment of the customer has failed.

The most common issues reported by consumers are power cut complaint, bill complaint, electricity meter complaint, high bill complaint, power failure complaint and complaint against electricity department.

How to register online for complaints?

Step 1:- The consumer has to visit the official consumer complaint portal https://www.tnebnet.org/awp/login.

Step 2:- The consumer can sign up to register the complaint if he/she has a valid consumer number, an email account, a unique username, and a password.

Step 3:- The email has to be received after successful registration for validation. Click on the link for the verification of the account.

Step 4:- Log in to the portal using your authenticated email/username/password, and then choose the category of complaints from the options flashed on your screens.

Step 5:- In case you forget your password, there is a ‘forget password’ link available on the main page so that one can reset the forgotten password. Having an email is mandatory for this step.

Different ways of consumer grievance redressal

The consumer can call his/her nearest sub-division office to register the complaint. Or can also pass a letter to the TNEB officer.

The consumer can meet the nearest Executive Engineer, Superintending Engineer, or Chief Engineer in person during the meeting hours and file the complaint.

The Superintending Engineer holds a grievance day meeting once a month in each circle division where consumers can address their grievances for redressal.

The consumers can approach Consumer Grievance Redressal Forums of their distribution circle office. One can see the functions of the Consumer Grievance Redressal Forums here: https://www.tangedco.gov.in/linkpdf/cgrf.pdf.

The consumer can also complain in the voluntary meeting to the Chief Engineer in his office.

The consumer can file a complaint regarding power cut or damaged electric poles via WhatsApp by sending the photograph as proof of complaint on 9445850811 or call helpline number 1912.

Guidelines for online payment

In addition to the counter payment option of challan, consumers can also pay online.

Upon choosing the online payment mode, a confirmation page will pop up on the screen. Consumers must read the terms and conditions properly and then agree. After that, they will be redirected to the payment page.

The paid status is updated on the receipt once TNEB gets a confirmation from the bank. It might take 1-2 days for the update.

If the transaction fails, it is better to pay via offline challan. The consumer has to visit the bank counters for submitting the challan. If the balance gets deducted from the bank account, the consumer can expect the refund in a day or two.

The customer can check the status of the transaction from the official TNEB website. Go to the Customer Support section, click on transaction status, insert your service number along with the transaction date, and press submit. It will show the details which you were looking for.

If successful, all the status will be ‘paid’, or if not completed, they will be ‘pending’.

One can contact acctrect@tnebnet.org for any query. The person must keep the details beforehand, like application number, date of payment, bank, and mode of payment.

If the query is still not resolved, one can call 9445857635 during working hours.

Frequently asked questions

Where can I find the consumer number?

The consumer number is the service number seen in the white meter card or previous receipts.

How to find the region number?

The first two digits of the receipt number indicate the region number.

Is an email necessary for registration?

Yes, it is. Without email, registration is not possible.

I am not able to receive the confirmation email. What should I do?

There is a possibility that you might have typed the wrong mail ID. In this case, one has to re-register with the correct email. If you have inserted the email correctly, check your junk/spam/deleted folder in the mailbox.

Are there any charges if I pay online?

Yes, charges are applicable depending on the type of bank and card you are using for paying the TNEB bill.

Can I check my past billing details?

Yes! For this land on the official website www.tangedco.org.

After the payment, the payment web page displayed an error and did not send the confirmation email. What should I do?

If your balance got deducted from the bank account, kindly do not pay the bill again. Check your bank details and wait for some time. The confirmation mail will come after a reasonable time. If it is not refunded, then one can contact customer support for further assistance.

Can I make an advance payment?

The consumers, who do not have any pending dues, are eligible for advance payments. The amount will automatically balance in future bills.

Why should I pay ASD?

Adequacy of Security Deposit is reviewed once in two years in case of low tension consumers. If the available deposit is less than the security deposit, the consumer must pay the additional interest amount, known as the Additional Security Deposit. If the amount is unpaid, then the consumer’s electricity connection has to be shut down.

I have made the complaint to the nearest Division Officer. But my complaint is not yet resolved. What should I do?

Contact the senior authority, who is above the Division Officer, and inform them about the issue. You can also write a letter about the same.

I want to transfer my electricity connection to another name. Is this possible?

The transfer of electricity connection to another name is possible by submitting an application letter to the concerned office, along with the supporting documents. One has to pay the required fees for the transfer. All the details are available under Miscellaneous Charges in the Schedule of Tariff of Billing Services on the main website.

The wrong bill issued, electricity was disconnected, electricity load not given as per rule, frequent power cuts, etc. are the most common consumer electricity complaints. If you are facing similar issues and not getting any proper resolution from the electricity department or electricity company then you can file a complaint online at Voxya, India’s trusted platform for resolving consumer complaints helps to get a replacement, refund, return, and compensation from the company or the seller.