Intellipaat is one of the most popular e-learning platforms in India, offering a wide range of courses in trending domains like AI, cloud computing, DevOps, data science, and more. However, like any company, Intellipaat also faces occasional complaints about its services.
If you are looking for How To Resolve Intellipaat Complaints, don’t worry – there are options available to get your problems resolved.
Understanding Common Intellipaat Complaints
Some of the most common complaints against Intellipaat include:
– Course quality not being up to the mark
– Incomplete or outdated course content
– Issues with instructors and mentor support
– Problems accessing course materials
– Non-receipt of course completion certificate
– Billing and refund issues
Most complaints are around course quality, content, refund or access issues. Complaints typically arise when Intellipaat updates its curriculum or phases out certain courses.
How Long Does Intellipaat Complaint Resolution Take?
Intellipaat aims to resolve most complaints within 5-7 working days. However, some complaints involving refunds, loan settlement, content updates, or instructor issues may take longer – around 15-20 days.
If your complaint requires technical work or coordination with multiple teams, allow Intellipaat some additional time to investigate and fix the problem. Stay in touch with their support team to track resolution progress. But if your Intellipaat complaint is about refund issues or loan settlement, it is suggested to act immediately to save your CIBIL score.
Step-by-Step: Filing an Intellipaat Complaint
If you face any problems as an Intellipaat learner, first file a complaint directly with their support team. Here is the standard process:
- Visit the Intellipaat Support Page
Intellipaat provides 24×7 support through email, phone, WhatsApp, Telegram, and live chat. Access all contact information on their Support page.
- Select the Right Contact Option
To get faster assistance, use the phone, live chat, or Telegram/WhatsApp contact options. For less urgent complaints, you can send an email and expect a response within 24 hours.
- Provide Relevant Information
When contacting Intellipaat support, provide complete details like your registered email ID, course details, order ID, etc., along with a description of your complaint. Providing as many specifics as possible will allow for quicker resolution.
- Follow Up Regularly
After registering your complaint with Intellipaat, follow up with them proactively for updates instead of waiting passively. Send polite reminders if you do not receive any response within 2-3 working days for your complaint.
- Escalate if Needed
If your Intellipaat complaint remain unresolved despite repeated follow-ups, demand to speak to a manager via call or email. Be polite yet firm and state you need higher intervention to get your issues addressed.
How to Resolve Intellipaat Complaints
Besides the direct complaint process, there are a few other ways to seek redressal if you face problems with Intellipaat:
Raise your Voice in Social Media
You can use Social media platform like X.com to reach to company officials and get quick attention in your complaint. You can search for persons sitting at higher management by company name and then tag them in your post. Do not forget to include proper hash tags and mentions if you really want some action in your complaint.
Post on Intellipaat’s Facebook Page
Intellipaat has an official Facebook page with over 630K followers. You can post about your complaint here, but ensure you are polite and factual in your post. Their social media team is quite responsive and aims to resolve highlighted issues quickly.
Use Voxya Consumer Forum
Voxya is India’s leading consumer complaint forum. If communication with Intellipaat fails to solve your problems, file a complaint at Voxya for free. Your complaint gets published online and shared with thousands of people, creating pressure for redressal. Intellipaat has responded to most Voxya complaints positively so far.
Conclusion
When it comes to how to resolve Intellipaat complaints, first reach out to their support team directly regarding any issues you face. While Intellipaat’s support is generally responsive, if your queries remain unresolved, don’t hesitate to escalate further on consumer forums like Voxya.
The online consumer complaint platform allows you to file grievances regarding Intellipaat’s service, track their redressal status, and enable consumer authorities to intervene for satisfactory settlements. Utilizing such channels can help fast-track resolution in case Intellipaat’s own channels fail to promptly address your issues.
If you do not get any resolution in your complaint, you should file a case in Consumer Court through an experienced consumer forum lawyer.
We hope this guide helps in answering how to resolve Intellipaat complaints and it gives you more clarity on resolving Intellipaat complaints through proper channels.
Also Read- https://voxya.com/stories/resolve-complaints-against-miles-education/
