Why we are unable to resolve all the consumer complaints?

You can find many open consumer complaints at our complaints page here. There are many closed consumer complaints as well on this page but it looks majority of the complaints posted at our platform are open. Often we receive questions from users that why there are so many open consumer complaints at Voxya and if we could not resolve these open complaints, whats the guarantee that we will resolve new consumer complaints? We are happy that you asked. This question is frequently asked, so we are writing this post to answer all such questions.

When we receive any fresh consumer complaint at Voxya, first we try to validate it by asking questions, collecting evidences, understanding resolution required and researching on the company. The actual efforts for resolving any consumer complaint starts at much later stage, when these all pre-requisites gets completed. This validation stage of resolving complaint, is the stage where most of the consumer complaints fails. Lets understand the factors which affects resolution of the consumer complaints :

1. Time-barred complaints
We can not resolve a consumer complaint if it is too old. Many times it happens that consumers are posting very old cases at Voxya. They are posting it just to vent their frustration, without any motive of getting resolution. We are unable to resolve such cases because we can not attract the attention of the company for obvious reasons.

2. Insufficient evidence
This is the most common reason for unable to resolve a consumer complaint. We have found that only few complaints have all the evidences to support their case. Though we ask for more evidences from consumers for each new complaint but most of the time, we don’t really get sufficient evidences from the consumers. In absence of evidences, we can not present your case to the companies.

3. Complaints against Individuals
If you are posting a complaint against any individual, it is most likely to fail. Because it is very difficult to trace individuals and get favorable resolution from them. Nobody knows them and they are mostly not public figures so they do not care about their reputation. In contrary to this, companies are sensitive to their customers and would go extra mile to resolve consumer complaints.

4. Un-responsive consumer
Simply posting your complaint at Voxya will not get you desired results. You need to pro-actively involved in every stage of the resolution process. Often we see that consumers are not responding to our queries and are unable to provide sufficient evidences on time, but still they want their consumer complaints to get resolved at Voxya. Please note that we can not resolve your complaint, if you are un-responsive.

5. Ambiguous resolution demands
Though we have been successful in resolving genuine consumer complaints at our platform but that does not mean that we can get any resolution for your dispute! We convey all your demands to companies. So, posting unreasonable resolution demands may switch off your company, thinking it to be unrealistic. Similarly, it is also important for you to provide what exactly you require as resolution for your problem. Sometimes, we are unable to understand what resolution you want for your complaint? So, please be very specific what you want the company to do in order to resolve your compalint.

6. Lack of Social Sharing
Last but not least, we have seen that very few users are sharing their posted complaints in the social network. We encourage this to put maximum pressure on the brands to resolve your consumer complaints quickly. If you are not sharing your complaints in social media then the companies will not get enough social pressure to resolve complaints. After all, this is the basic concept of our platform!

So guys, though we are putting 100% efforts to resolve your consumer complaints but your active participation is also required at every stage of the resolution process.