Lpg/petroleum Complaints, Gas Agency Complaints

Lpg/petroleum Complaints

We all know how essential Oil and Gas is for the standard growth of the economy. There have been different gas and oil companies which have contributed towards the fast growth of Indian Economy. Most of the gas and oil companies in India are organized by the Indian Government under Public Sector Undertaking (PSU).

The largest oil/gas companies in India include Indian Oil Corporation, ONGC, Bharat Petroleum, Reliance Petroleum etc.

Commonly Reported Oil / Gas / Petroleum Complaints in India

The commonly reported complaints against gas and oil companies by consumers include:
- Cylinder filled up with water
- Cheating by petrol pump
- Security deposit not refunded
- Less quantity given
- Adulteration etc.

LPG subsidy complaint is one of the commonly reported complaints on Voxya. Also, apart from the usual complaints, sometimes the consumer feels that there is leakage in the gas cylinder and in this case the consumer must immediately contact the company to get help.

Another case which is highly talked about in the LPG category is Petrol Pump dishonesty. In this case your best bet would be calling the sales officer directly as he has maximum control over the petrol pump. If the sales officer is not available it is better to report this incident at the nearest police station immediately.

So how can you file a consumer complaint against these gas agencies?

How to resolve Oil / Gas / Petroleum Complaints in India?

1. Contact Gas / Petroleum Company
First and foremost you should try to talk to the customer care support of the company which is specially created for dealing the consumer complaints amicably. The customer care number of some of the most used oil/gas companies in India are :

Indian Oil Gas Complaint Number - 1800-2333-555
Bharat Gas Complaint Number – 1800 22 4344
ONGC Complaint Number – 011-22011783
Reliance Petroleum Complaint Number – 1800-223-023
Hindustan Petroleum Complaint Number – 1800 233 3555

2. Go to Grievance Portal
Apart from all the customer care number, all of these gas companies have online grievance portals. All you have to do is fill the form by entering all the necessary details and a customer representative will call you in a short while.

3. Send a Legal Notice
If you still feel neglected and feel that they are still not being responsible the next best option would be to send a Legal Notice to the company. You should hire a lawyer to draft and send legal notice. You can also use services of Voxya if you are unable to find competent lawyer.

4. File a Consumer Forum Case
If everything fails n getting any relief from the oil / gas company then you should approach consumer court by filing a complaint at your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents.

Most Common Issue Reported for Lpg/petroleum Complaints

Subsidy fraud

Delay Delivery of Cylinder

Less Quantity

Adulteration

Petrol pump didn t given me bill no density mentioned in the machine manager shouting me in bad word (sami venkatachalam chetty petrol pump in maduairavoyal) ^Open

Dear Sir, Vanakkam! Due to your respect I have faced a issue with the barath petroleum which was owned by swami venkatachalam chetty on **/Jan/****. On **th of Jan **** at around *:**pm I h...

Jan 26, 2021 by Vignesh

GAS CONNECTION PROCESS NOT INITIATED (Gail Gas Limited) ^Open

It has been more than * months since I have applied for address change and the gas connection formalities have not been inititated by the company....

Jan 18, 2021 by ANUJ KUMAR

Indane gas agency charged extra amount (Panaga Indane Gas Services) ^Open

I had booked the gas and paid the full amount. and the same day night price gets increased to ** rupees. At the time of delivery, they ask me for ** rupees extra and given me the receipt. Now my question is if I booked the cylinder before incre...

Dec 25, 2020 by Ankit Kumar Gupta

LPG cylinder fraud (Bharaat Gas agency) ^Open

Recently purchased * full LPG cylinder of Bharat Gas agency is not able to fuel the cooking gas stove. I then, took the whole set of gas stove and cylinder to nearby gas stove shop near PK commercial complex. The gas stove and regulator with pi...

Nov 09, 2020 by Dr. Nabam Dol

Refund of amount (Confidence petroleum India Ltd go gas ) ^Open

My name is Bharat Kumar Saini. I wanted to take dealership of confidence petroleum india Ltd (go gas) for Sodala area in Jaipur and for that i had given a Cheque of rs ****** In Favor of Confidence petroleum India Ltd. (go gas) one year ago.I ...

Aug 14, 2020 by BHARAT KUMAR SAINI

PETROL CHITTING (M S SAI PETROLEUM RELIANCE BP MOBILITY LTD ) ^Open

MERA NAAM NIKUNJ KAHAR HE, ME ABHI SAI PETROLEUM ME MERE SIR KE SCOOTER ME PETROL BHARVANE KE LIYE GAYA THA, MUJE ***/- KA PETROL CHAHIYE THA, PAR ABHI ME TANKI KA NOB KHOLU USSE PAHELE HI USNE PETROL KI GUN KO THODA DABAYA TO ABHI TANKI ME E...

Aug 06, 2020 by NIKUNJ J. KAHAR

IGP didn t deliver the product after purchase (Igp.com) ^Open

I placed an order # ******* to deliver a rakhi in igp.com on **th July. I paid a premium for the product for a pair of rakhi Rs *** and Rs *** for courier charges for the order to deliver an address in Germany. The order is suppose to be delive...

Aug 04, 2020 by subhasis mohanty

Extra delivery charge (Bharath gas) ^Open

Delivery person is been taking extra charge since * years tat is ** per month sometimes ** also almost **** loss for us ...

Jul 29, 2020 by naveen

Complain regarding LPG (indane) Gas Cylinder and their services (Perfect Indane Distributor) ^Open

With due respect, I would like to inform you that we have received a cylinder (Indane Gas) from M/s. Perfect Indane Distributor,** Jessore rd, Basantavilla, Hathkhola more, Barasat on **/**/****. But when we opened the seal it found fully water...

Aug 30, 2019 by MALAY ACHARYA

Online payment kiya but indane agency or pahaly wale and customer care wale bol rahe hai ki payment aaya hi nahi hai. Please help....

Aug 29, 2019 by Asoo lal gupta

Delivery guys charging 50 Rs per cylinder for LPG gas delivery (Indane Gas ) ^Open

Delivery guys charging extra **rs per cylinder for LPG gas delivery. i have paid **rs extra for each refill. if i am not giving delivery charge delivery boys will not deliver cylinder. as per law cylinder weight and leakage should be checked be...

Aug 27, 2019 by Pradeep

Excess payment not refunded (HP Gas) ^Open

On **/**/**** the Hp gas dealer charged twice for a single refill of LPG cylinder payment through AADHAR based biometric payment mode. I have a complaint against the dealer in HP consumer complaints portal. I also write to the dealer & send a c...

Jun 27, 2019 by SAUGATA GHOSH

Complaint for non installation of pipes by mahanagar gas (MAHANAGAR GAS LIMITED) ^Open

Our society has given permission to Mahanagar gas to take their underground pipeline through our society land considering we will also get piped natural gas connection from the same line. Mgl has used our land and given connection to other soci...

Jun 24, 2019 by PRASHANT BABANRAO LINGAYAT

Indane Gas cylinder filled up with water (Indane Gas ) ^Open

* Indane Gas cylinder has been delivered filled up with water partially. I have raised this issue with the service provider and it has been agreed by one of their agents that there is water filled up in the cylinder....

Jun 23, 2019 by Pallab Kumar Roy

Consumer name in indane not rectified (Indian Oil Corporation Indane) ^Open

I am the holder of consumer number-**********, LPG id-*****************. My name is being reflected means there is a dot placed between the first name and the last name. I provided the photocopy of Aadhaar where my name is clearly mentioned. Up...

Jun 05, 2019 by Rupak Dutta

Cheated by petrol pump (Indian Oil Corporation) ^Open

This petrol pump company cheated with us. My cars fuel capacity is ** litre ( * litres inside ). But they fuel up by **.** litres. ...

May 10, 2019 by Rajnedra singh

Harassment from LPG cylinder delivery boy (Indane Gas ) ^Open

I have an LPG connection (Indane) and the agency name is Divya Gas Agency, Karikode Kollam, Tel Number ****-******* & ****-*******. I am a resident of Keralapuram and my Consumer Number is CX *******. Every month I am facing problem while gett...

Apr 26, 2019 by KRISHNA KUMAR

Security deposit not returned (UPL Gasocons Private Limited) ^Open

The company was a provider of piped cooking gas in our apartment complex. It ceased its services and has not returned INR *,*** which we deposited with the company as a security deposit in ****. The receipt of the security deposit is attached. ...

Apr 24, 2019 by Nikhar Mathur

LPG gas fraud (HP Gas) ^Open

We are the consumer of HP LPG gas from the last ** years. As a loyal customer, we never weigh any Gas bottle in the thought of a big brand they can never cheat. What we found are that last * or * months we are short of gas every month than reg...

Apr 11, 2019 by Mungara Ketankumar Tulshibhai

Delivery charge demanded by delivery boy (Mars Indane Gas Service) ^Open

Delivery charge of Rs. ** charged by the delivery boy for Indane LPG delivery to my house within * Km distance. The receipt was provided only for cylinder charge and delivery charge was levied on top of this. He didn't give any bill and refused...

Apr 05, 2019 by Nikhil Sree

Overcharge of LPG new connection as well as LPG cylinder refill (Indane Gas ) ^Closed

Agency provided me new connection with single filled cylinder, * stove, * regulator, * hose for Rs. ****/- this is approximately double amount. No receipt was provided. No proper justifications given by agency. Agencies behaviour with customers...

Nov 03, 2020 by Pravin Prakashrao Aute

Indane gas agency charging for delivery RS 40 (Indane Gas ) ^Closed

I have booked Indane gas cylinder online Booking # *-************ Booking date **-**-****, delivery was done **th Aug ****. Delivery guy was demanding for RS**, and I had paid online via paytm. Basically I want to lodge a compliant against the ...

Aug 17, 2020 by Nithin Prabha K

Package not delivered (Igp.com) ^Closed

My order no. Is ******* ,i order rakhi on ** Aug **** it supposed to be delivered on ** aug ,but after that no response even there customer care are not picking up the call and not responding on our emails.plz refund the amount or deliver my or...

Aug 04, 2020 by Ginni

Package not delivered (Igp.com) ^Closed

My order no. Is ******* ,i order rakhi on ** July is supposed to be delivered on ** July,but after that no response even there customer care are not picking up the call and not responding on our emails. I trust this site but now i think this is...

Aug 01, 2020 by Manish Kumar

Package not delivered (Igp.com) ^Closed

I ordered a birthday gift for my husband through igp.com yesterday (**/**/**). I opted the same day delivery and everything including the payment is done. After that I received the order number and their whatsapp message. I waited the full day ...

Jul 29, 2020 by Anupama

Complaint against Essar Energy filling station on filling Petrol less than the actual (Essar Energy Filling Station Faridabad Sect 37) ^Closed

Complaint against Essar Energy filling station on filling Petrol less than the actual. On **-July -**, I filled the petrol of INR ****, paid via credit card, but later I checked the petrol that was filled in my car is less then the actual tha...

Jul 27, 2020 by Papiya

About the gas dealer (Indane Gas ) ^Closed

Respected Sir/Ma'am, I am a a customer of gas indane,, Every time when we used to to buy a gas cylinder they used to keep **-** rs more profit than the mrp rate ,when we used to tell him then his wife and he used to argue with...

Jul 26, 2020 by Sudipta Panda

Extra charges at Reliance petrol pump might be for every customers Dula badsha Road in front of PWD (Reliance Petroleum) ^Closed

I got my fuel filled at petrol pump, for every transaction some amount (percentage of total amount) got deducted after some days. Like if I got petrol of Rs *** then after * days I will be charged *.** Rs. I visited bank and he told that this i...

Jul 04, 2020 by Aamir Siddiqui

Gas not delivered (Kesona gas ageancy) ^Closed

Respected sir, I am kamble vishvajit vishnu. My consumer no. ********. Mobile no ********** I book gas online with order no. *****. I made online payment on date * may ****. on * may **** delivery flag ststus is delivered but i can'...

May 07, 2020 by Kamble vishvajit vishnu

Booking was not made (HP Gas) ^Closed

I tried booking hp gas cylinder and chose payment options as UPI and made payment via Google play, i accepted when the request was received for the payment. Now, booking was not made and I have no clue of where the amount from my account. Can ...

Nov 06, 2019 by Sowndarya

Mngl gas connection (Maharashtra Natural Gas Limited ) ^Closed

Sir, Yet not get connected the gas connection even after paying the full diposit from one year. MNGL complaint no:- ******** MNGL Connection number :- BP no. ******** Regard Vishal suryawanshi **********...

Aug 25, 2019 by Vishal suryawanshi

Extreme delays in the name of gas connection transfer (HP Gas) ^Closed

I have applied for name transfer from my sister to my name at Chaitanya HP Gas Agency, Kondapur, Hyderabad on Apr **, ****. As per customer care, the name change will take just * day if the address is the same. It is already * weeks and it is n...

Apr 25, 2019 by POLIMERA SATISH BABU

Extra money charged by the dealer ( Hp Cylinder ) ^Closed

A complaint regarding the non-delivering of LPG cylinder at the address(residence) and extra charge issue. I reside in Thekma block above Royal Furniture, Near Union Bank Thekma, Azamgarh up- ******. My Consumer no-****** Unique Consumer Id: *...

Apr 18, 2019 by MANISH KUMAR RAI