People generally purchase insurance and pay a fixed premium in exchange for a promise of compensation in exchange of some life tragedy. It is usually brought as it gives peace to the mind of the holders. There are two types of insurance namely life insurance and general insurance. The life insurance offers compensation in case of death or disability whereas general insurance offers compensation in scenarios other than death. The life insurance can be divide into term life, pension plans, money-back policy and unit-linked insurance plans. General insurance can be divided into motor insurance, home insurance, health insurance and fire insurance. However, as appealing as it sounds many lapses have been seen in the Insurance department. More than 18% people complaint about the denial of claims which is followed by unsatisfactory offer/settlement at 15%. Many times the insurance companies try their best to lower the compensation as can be in the cases of accident which the most complained about area in the insurance.Travel insurance complaints accounts for nearly 33% of the total insurance complaints filed at Voxya. So how can a consumer file a complaint against these insurance companies? First and foremost we should try to talk to their customer care number. Most of these companies have a 24*7 helpline number which is specially made for handling consumer complaints. The helpline number of some leading insurance companies in India are :
LIC Customer Care Number - 022 6827 6827
ICICI Prudential Life Insurance Customer Care Number - 1860 266 7766
Reliance Life Insurance Customer Care Number - 022 4882 7000
Bajaj Allianz Customer Care Number - 1800 209 5858
Birla Sun Life Customer Care Number - 1800 270 7000
SBI Life Insurance Customer Care Number - 1800 267 9090
Max Life Insurance Customer Care Number - 1860 120 5577
HDFC Standard Life Customer Care Number - 1800 22 7227
Tata AIA Life Insurance Customer Care Number - 080676 03700
However, if the Insurance company itself isn’t willing to resolve the issue, there are other things which can be done. Firstly, you can send a written complaint to the insurer’s grievance redressal offier by attaching the relevant documents. Their contact details are available on the policy document as well on the web sites of insurer. The insurance company is then required to address the issue within 15 days, if they don’t, you can lodge a complaint with the Irda. Irda customer care number : 155255 or 1800 4254 732 and their email id is firstname.lastname@example.org or you can fill the form directly which is available on their website. Finally, if you are still unhappy about the action or lack of action taken you can approach the insurance ombudsman or file a consumer complaint. Voxya has a team of legal experts which help in preparing the case documents for consumer court. We at Voxya generally receive about 100 insurance consumer complaints every month including travel insurance complaints, health insurance complaints etc.
Most Common Issue Reported for Insurance Complaints
I had purchased the the Insurance Policy from Edelweiss Tokio in May ****....at the time of purchasing the Policy the Executive explained only the benefits of the policy and never ever explained on the cancellation part, and today when I want t...
Jun 03, 2018 by Rizwan Ulla Sherif
I purchased the Policy in Feb'**, the day I purchased the policy, religare asked to conduct health check-up in their nominated lab which is fare enough as my parents age was above **'s. After testing there was no pre-existing disease found and ...
May 14, 2018 by Sourabh Kohli
sir i had applied term life insurance plan from bankbazarinsurance.com of icici prudential life insurance on **/**/**** also made payment on that day application no- OB********, till now they not issued policy number or any documents to me my...
Apr 29, 2018 by SUBHALAXMI JENA
This is to inform you that I Rehan Ahmed applied for the health insurance Policy No. (P/******/**/****/******) of my father named Mr. Riyaz Ahmed of sum insured of Rs. * lakhs from Meerut branch through the agent named Sanjay Gupta in the year ...
Apr 21, 2018 by rehan ahmed