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Spencers App - wrong product delivered

Debalina Mandal filed complaint against Spencers App on Sep 28, 2025

Order #**********
I have ordered for Masoor Dal Red *** gms * packets, but * packet of masoor dal split was delivered. I have also ordered Packaged Moog dal , which was delivered in a leaky packet. I have called on **th Sep to helpdesk and concern has been logged under the reference number **********. They confirmed replacement or refund on same day. After no resolution, I have called *-* times next day, no resolution was done. On the contrary, they have provided misleading information asking to wait for **-** hours. I need product to be picked up and immediate refund.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Spencers App

3

Total Complaints

1

Total Resolved

33.33%

Consumer Satisfaction

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