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Carlton London - Wrong Product delivered and no refund after return

Sana Siddiqui filed complaint against Carlton London on Jul 17, 2020

have ordered women footwear KIAN Size */** *********. on ** may **** whereas i received ** no (Company delivered wrong size). i requested to kindly exchange with size ** or refund. The pick up was done on * Jun ** but till now i haven't received any update. In spite of repeated follow up on mail and watsapp no response. Such a poor customer service is not expected from known brand. Neither they are sending the correct size nor refunding the amount. its almost * months.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Carlton London

3

Total Complaints

1

Total Resolved

33.33%

Consumer Satisfaction

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