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Skullcandy - Wrong Product delivered

Aliasger Wagh filed complaint against Skullcandy on Oct 2, 2020

I purchased a product - Indy Evo - Pure Mint from skullcandy.in on **th August ****. (Order Number - #******)
The product I received was a faulty one and so I returned the product.
I have raised multiple complaints as I was not receiving my product and it took ** days for Skullcandy to deliver my product back to me.
I raised multiple complaints in between inquiring about where is muy product.
Customer Complaint numbers-
*) ##******##
*) ## ****** ##
*) Other compamits whose tickets were not raised.

I received my product yesterday - ** Sept ****. The product I received is not what I ordered. I received a mediocre product worth *,***/- INR. which was Skullcandy Indy Evo - True Black. The product seal was rigged and was like a second-hand product.
I have paid the company ****/- and even after ** days of my payment not received what I paid for.
I had to send you the faulty product that cost me ***/- INR. that is *.**% of what I purchased. It is costing me money because of the companies bad service. I still don't have what I ordered.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Skullcandy

29

Total Complaints

14

Total Resolved

48.28%

Consumer Satisfaction

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