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Winni - Wrong package delivered

Abhijit Adhikary filed complaint against Winni on Mar 20, 2023

I had ordered a Combo on **th Feb to be delivered to my wife on Valentine's day (**th Feb), items worth ****.** (including Teddy Bear, personalised Mug, roses and * large Cadbury Silk chocolates. Next day I tried to reach them via Chat service (no phone numbers listed) but unable to reach after multiple attempts. Only around evening *:** PM they delivered her the product. She got * roses and * Dairy Milk chocolates worth ** rupees. They are basically fraud and people should stop ordering from them. Previously I ordered a cake for her birthday in Sep **** and it was in bad shape (melting). Do not get carried away with the fancy site or mobile app, they don't value people's surprising moments, affection, time and no customer service basically and no way you can reach them. Please stop ordering guys, your money will be totally wasted.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Winni

45

Total Complaints

33

Total Resolved

73.33%

Consumer Satisfaction

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