Zarasoki - Wrong order

I am writing to report a mis-shipment handled through your platform on behalf of Zaroski.in. Please find the details below:
Order & Shipment Details
AWB Number:RDDC**********
Courier Partner: Ekart (fulfilled via Rapidshyp)
Order Date:** Aug
Collectable Value (COD):***
Customer & Delivery Address:
Issue Description
I placed an order for a *-Combo Pack Women's Suit Set with Dupatta (S-**) under Order ID
WK******.
Upon delivery, I received a a dress which is damaged which I not ordered (style WK*****) instead of the suit set. I have photographic evidence of the incorrect item and the packing slip.
During checkout on zaroski.in, there was no option to enter or confirm my email address after providing my delivery details—this prevented any automated notifications or tracking updates.
Request for Rapidshyp Assistance
Please investigate why the wrong SKU was picked and dispatched.
Coordinate with Zaroski.in to arrange for pickup of the damaged dress and re-shipment of the correct women's suit set to the above address.
If the correct item is unavailable, please confirm the process for refund facilitation.
Timely resolution is essential as this shipment was cash on delivery and I have already paid the full amount. I appreciate your prompt attention to this matter and look forward to your instructions on next steps, including any pickup reference numbers or schedules.
Thank you for your support.