Theworldcotts.co.uk - Wrong item sent

The online shop sent me the wrong shoe and offered less than **% refund. Sending me the wrong item was not my fault.
Here is the emailing with the customer service in reverse order:


---------- Forwarded message ----------
From: White wendy <customerserviceperfect@gmail.com>
Date: ****-**-** *:** GMT+**:**
Subject: Re: Wrong shoe sent me
To: Noémi Kovács <noooncsi@gmail.com>


** euros is our limit . if you agree ,we can refund to the card which you paid for your order.

****-**-** **:** GMT+**:** Noémi Kovács <noooncsi@gmail.com>:
The currency when I paid was **, now it is **.
Anyways, if you refund me **% of my money, which is either **€ or or **£ we can agree!







White wendy <customerserviceperfect@gmail.com> (időpont: ****. júl. **., Szo, *:**) ezt írta:
** euros?
内嵌图片 *

****-**-** **:** GMT+**:** Noémi Kovács <noooncsi@gmail.com>:
I don't believe that there is such limit, when I paid around **€ for a shoe and you as an online shop made a miatake for sending me a totally different shoe! And on the other hand you did not even give me other options!

I think would be much better if we could agree, otherwise I definitely report this transaction and authorities will get in contact with you and if you have to pay fine for not respecting customer's rights, it will be much higher even than **€!



White wendy <customerserviceperfect@gmail.com> (időpont: ****. júl. **., P, **:**) ezt írta:
Sorry ,** euros is our limit .

****-**-** **:** GMT+**:** Noémi Kovács <noooncsi@gmail.com>:
Than please refund me at least **% of my money which is **€!

But please notify that I will report the case to the appropriate authorities and they will get in contact with you.

Best regards,

Noémi Kovács
White wendy <customerserviceperfect@gmail.com> (időpont: ****. júl. **., Cs, *:**) ezt írta:

I understand,but we can't refund you full money.

****-**-** **:** GMT+**:** Noémi Kovács <noooncsi@gmail.com>:
Sorry, but this is totally not legal! Customers has rights and you do not respect them!

If you don't refund me my money, I will report you and the website also!

The price what you want to refund is less then **% of the price I paid!!



White wendy <customerserviceperfect@gmail.com> (időpont: ****. júl. **., K, **:**) ezt írta:

We are extremely sorry for you,we still hope you can keep them,we can refund you ** EUR,hope your understand,thank you,have a nice day.


****-**-** **:** GMT+**:** Noémi Kovács <noooncsi@gmail.com>:
No, sorry!

As a customer I am entitled to full refund concerning my customer rights, because I was not mistaken, you sent me the wrong shoe! This is also concerning purchases made online!

Also the price I paid was more than ** eur!

So please refund me full price, this is the right what a customer has if the seller mistaken by sending wrong or inappropriate item.


Sincerely

Noemi Kovacs

White wendy <customerserviceperfect@gmail.com> (időpont: ****. júl. **., H, *:**) ezt írta:
How about we refund you ** EUR and you keep your parcel?

****-**-** **:** GMT+**:** Noémi Kovács <noooncsi@gmail.com>:
Dear Customer service!

I think I am entitled to a full refund, because the shoe what I ordered (new balance) is much expensive than what you sent me.
Please send me the New Balance what I ordered!

There are two cases what I can agree: send me the New Balance or full refund! I think this is fair with me as a customer, because sending me the wrong shoe was not my fault, it was yours.

Thank you in advance

Noemi Kovacs

White wendy <customerserviceperfect@gmail.com> (időpont: ****. júl. **., P, **:**) ezt írta:
Dear Friend ，
Thank you for your feedback.
Sorry for our fault.
For avoiding the high shipping cost, we suggest you keep it or try to resell to someone else. At the same time,we can give you a partial refund.
Any question please contact us freely.
Best wishes

****-**-** **:** GMT+**:** Noémi Kovács <noooncsi@gmail.com>:
Dear Customer Service,

Thank You, really waiting for Your answer :)

Best regards,

Noémi Kovács


****-**-** *:** GMT+**:** White wendy <customerserviceperfect@gmail.com>:
Dear customer,
Thank you for your cooperation.I will check with warehouse,and give you an answer later.
Best regards


****-**-** **:** GMT+**:** Noémi Kovács <noooncsi@gmail.com>:
Dear customer service!

You sent me a wrong shoe!!!
I ordered a New Balance and you sent me a Nike.
This is my order details

Order ID: #**
Date Added: **/**/****
WL*** New Balance Trainers Women Textile ***** AEA Silver Mink- Size: EUR**=UK*.*=US*
Model:***** * piece

I would like to ask full refund or send me the original shoe that I ordered.
I dont like this shoe, and I already have nike

Attached I send the picture about the shoe you sent me.

Sincerely

Noemi Kovacs