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heaven cake shop - Wrong item send

Tanay filed complaint against heaven cake shop on May 14, 2021

I have ordered black forest cake but send any different cake without asking me whether I want that or not. When I asked them to refund me or resolve they talked very rudely and when I said to them that this cake is no use of me as no one likes the flavour, they said they don't care whatever I do with this cake whether I throw it in dustbin or eat it. They are okay with food wastage as they only want money and nothing else. Please help me get my money back.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

heaven cake shop

1

Total Complaints

1

Total Resolved

100.00%

Consumer Satisfaction

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