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Diya Baati - Wrong item delivered

Uma Palang filed complaint against Diya Baati on Sep 20, 2019

I had ordered for a lengha from Diya Baati website. My order no was *****. I paid Rs *** as COD to blue dart courier at time of delivery . On opening the parcel I found an old tattered saree. Which is not worth even ** Rs. There was a * day return policy so immediately I booked for return of parcel on the same day that is **/**/** and also put an email to them for refund and return but they have not collected the parcel nor have they refund the money to me. This is a fraudulent website and I want to now approach the consumer forum . Please help me.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Diya Baati

2

Total Complaints

2

Total Resolved

100.00%

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Nishad on Oct 8, 2019

Diya Baati – Not received any refundClosed

I have ordered a designer saree but I have received and damaged one I have requested for a refund but I have not received any refund money from them