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Royal Enfeild - Worst service and rude behaviour

Pendurthi Nikhilesh filed complaint against Royal Enfeild on Jul 11, 2025

On **/**/****, I had visited Royal Enfield quality motors service center in Warangal to get my interceptor *** serviced. They said to come by *:** and I went there by *:**. They took the bike to service at **:** after *hrs of waiting. I said them to do general service, break pads change, there is an engine oil leakage issue from cluth box cover which they had replaced last time. The technician started the service and he changed back break pads. Then he came to remove front break pads and he said to me that if I remove front break pads it may get damage to the whole front break calibre. He started to change the break pads and he said that front break pads had damaged. I was shocked because there is no issue with my breaks. I said my driver to look through it. He tried to fix it within the presence of the representative person in service center and technician.
Meanwhile, technician called me to show that there is other leakage also for the engine oil in the bike. It’s at the bottom of the engine.
Last year, I gave my bike for engine valve tightening at the quality motors service center Warangal. They opened the engine and not closed or sealed it properly. It’s completely their fault.
Regarding this issue I went near the service manager to ask about it. He behaved very rude. He said that if you want to continue service you do it or just take your bike and leave but don’t argue with me. He also said my driver to leave the place. He said that we are not gonna touch the front break calibre because your driver tried to fix it. I said then why did your technician and representative person did not stopped him.
After that I had mailed to support@royalenfield.com that I will bare money for the front break calibre.
Coming to engine oil leakage issue,
They should open the whole engine to slice the problem.
Why should I waste * days of my time for their negligence?
Why should I waste my money for their negligence?
The service manager behaviour was very rude.
After that issue I had shared this issue with my fellow riders in a group then the service manager text me that don’t share this to anyone.

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Complaint Status

Resolution Demanded:

Apology letter from company

Royal Enfeild

3

Total Complaints

1

Total Resolved

33.33%

Consumer Satisfaction

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