Dafabet - Withdrawal not credited

Non-Credit of Withdrawn Funds by Dafabet
​Company Name: Dafabet
Complaint Category: Financial Services / Online Gaming
Amount Involved: ₹***,***
​Complaint Description:
​I am filing this formal complaint against Dafabet regarding a high-value withdrawal that has not been settled. On March **, ****, I requested a withdrawal of ₹***,*** (Transaction Ref: *********).
​While the Dafabet platform incorrectly lists the transaction as "Successful," the funds have not been credited to my bank account. It has now been ** days, which is far beyond the *-day service window promised by the platform.
​Key Issues:
​Lack of UTR: My bank requires a Unique Transaction Reference (UTR) to track the payment. Dafabet has failed to provide this despite my repeated requests.
​Support Failure: I have shared my bank statements proving that the money was never received, but the support team has provided no technical proof of the transfer or a timeline for resolution.
​Misleading Status: The "Successful" status on the portal is factually incorrect, as the banking reconciliation shows no such deposit.
​Steps Already Taken:
​Contacted support via multiple channels.
​Submitted updated bank statements (March ** – Present) and identity verification.
​Confirmed with my bank that no inward remittance of this amount is pending or on hold.
​Resolution Requested:
​I am requesting the Voxya Team to intervene and ensure Dafabet:
​Provides the UTR Number for Ref: ********* so the bank can trace the funds.
​Refunds the Amount to my Dafabet wallet if the transfer was rejected by the payment gateway.
​Escalates to Finance: Provides a definitive explanation for this **-day delay.
​Account & Contact Details:
​Dafabet Username: Harinandhan***
​Registered Email: nandhubablu**@gmail.com
​Mobile Number: **********
​Transaction Ref: *********
​Evidence Attached:
​Screenshot of the Dafabet portal showing "Successful" status for Ref: *********.
​Bank statement from March **, ****, to April *, ****.
​Transcripts of unanswered support requests.