parimatch - withdrawal amount not received in my Bank account

My name is Atish Kumar. I deposited **** in Parimatch gam id -********* , on */**/**. I withdrew ***** after playing casino game on **/**/**, time-**:**. Money has not come in my account after that, but their record shows success. , which has not come in my account. Bank statement was sent to them, even after that they have not heard from me. Some agent is saying that we should wait.i have raised a ticket -******.but didnot listen any agent.