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Cello World - Warranty issue

Dr.Kifayat filed complaint against Cello World on Jan 30, 2023

On ** march ****,consumer purchased a induction cooker infra *** from the said cello company.Consumer used it very well for * months and on Aug **** its cooktop(glass)was broken due to heating and manufacturing defect.Since then consumer complained about the same and problem was solved from * months of complain date and consumer was given a new fresh cooktop.By the usage of like * days after repairing their were like some internal kind scratches and glass was removed from one corner due to poor repairing service by cello.From then consumer complained the same to the company but no response was seen till ** january. After ** jan. Technician called the consumer and said'' we cant offer new one or repair it because we have already repaired it''.They (company) comletely refused to give a service.Now i request you to please help me
Ps.:product is still in warranty

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Complaint Status

Resolution Demanded:

Apology letter from company

Replace / Fix problem

Damages for loss and agony

Cello World

3

Total Complaints

1

Total Resolved

33.33%

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