Paypal.com - Want my money back

Worst customer experience ever...

One of my Transaction ID is: ********BV*******

Attached are all the transaction on my account... I do not understand... where is the amount I have been trying to send to my son... there is no merchant involved here... I have not opened a business account with them... it is an individual account... I just used their app to send some money to my son on an urgent basis... the amount has been debited from my bank account & it has not reached my son... for some reason they want to make me "the buyer" & my son "the seller".

I have no idea where is my money? Is it in space?? Either I want my money back on immediate basis or the amount should be credited to my son. It is illegal for them keep my Rs. **,***/- for no reason.

Their help option on the portal is absolutely useless, chat option is nothing but to fool around customers. There is no way that I can chat/ speak to a human being & explain anything at all. I want resolution at the earliest.

I am totally regretting my decision of choosing Paypal as an option to send money to my son. I just want my money back & I will never ever use their highly pathetic services.