Videocon - Videocon LED TV not repaired during warranty period

VISHU DHINGRA filed complaint against Videocon on Aug 30, 2020

LED TV not repaired

Brief Facts of My Case:
* LED TV purchased from M/s Naveen Electronics with * years warranty
* Issue faced in the month of March in my LED TV
* Compliant raised on **/March/**** vide Complaint Number is LP-************* raised
* The executive visited and checked the TV and also took INR ***/- as visiting charges (Receipt attached herewith).
* As per the communication received from tele-support, part replacement was approved on **/**.
* After several followups on call, e-Mail reminder was sent as follows: On **/June/****, On **/June/ ****, On **/June/****, On **/July/****, On **/July/****, On **/June/****,
* I also raised a complaint at Jaago Grahak Jaago helpline vide Docket No. *******
* Despite of several follow-ups on mail and phone, there is no positive response and the TV is still not functional

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Videocon

Total Complaints

Total Resolved

40.91%

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