MG HECTOR - Very Poor Suspension since the vehicle purchsed

Hi MG Team,

How many times the dealership wants to go for the suspension work????????????

Such a poor suspension or the problem with the suspension system of the vehcile or total failure for the suspension of this model???

This has been a continuous problem since the vehicle was purchased on the basis of which I asked MG to take this vehicle back & Mr Sumit Gera/ Sandeep Maan visited Ludhiana dealership & committed us to use the vehicle & told me that I will not be responsible for any service charge until I use this vehicle.

How can you say AMC has already expired?

I am following up with Mr. Jasbir since morning but he didn't had answer to my question how he is saying the AMC has expired where he told me he will check with MG & get back to me but until now I am still waiting for his reply.

Although, you have looped Mr. Jasbir the local service head (dealership) in this email you can ask him to reply if he has got any answer about the expiration.

Regarding the repairs not covered under the same??

Can you please ask the senior management team to revert on the email provided earlier where I am still waiting for an update on the commitments made on behalf of MG motors by Mr. Sumit Gera & Mr. Sandeep Maan which was for the agreement needed to be auto upgraded once the current MG shield expires.

I would request the MG Pulse hub team not to break the root of the email chain else something would be skipped regarding the problems being reported every time.

@Rajeev Chaba - Sir please get this sorted as this has been a worst feeling for me coming back to you again & again. The service center team always let me realize that I am begging them for this, Rather they are not considering the commitments made by your team mates Mr. Sumit Gera & Mr. Sandeep Maan who visited the Ludhiana dealership & committed about what he wants to deliever.

Although, Mr. Sumit Gera did made & deliver the agreement of MG shield where I raise a question regarding the timelines & the KMs, but straight forward Mr. Sumit Gera & Mr. Sandeep Maan answered that this is a standard agreement as per there discussion with the service guys but our agreement would be auto renewed itself after the timeline mentioned in the agreement until we will keep the vehicle as we will be response for the wear & tear of Tyres along with the accidental.

@Rajeev Chaba - Sir, Please check with Mr Sumit Gera & Sandeep Maan for the commitments made by them in Ludhiana office dealership & if I am wrong in any of the above statement you are most welcome to penalize anything or you can also take a charge of the agreement MG Sheild made for me If I am wrong in anyways. So, No body is ready to listen now as they are only saying that we only know the written agreement which has been provided to us from MG & they don't believe on verbal communications done you the seniors.

They have parked my ready vehicle from last * days ( again a suspension problem) & are not ready to deliver it. I am hiring Taxi from these * days to & fro for work.This is total harassment from the local dealership side now & I would request you to intervene in this personally.

Thanks & Regards
Arun Kukreja

From: pulsehub@mgmotor.co.in <pulsehub@mgmotor.co.in>
Sent: Friday, June **, **** *:** PM
To: arun_kukreja@hotmail.com <arun_kukreja@hotmail.com>
Cc: ludhiana.gmservice@mgdealer.co.in <ludhiana.gmservice@mgdealer.co.in>
Subject: [ Ticket: ******* ] Complaint

Dear Mr. Kukreja,



Greetings from MG Motor India!



This is further with reference to the feedback shared by you to our MD, regarding your Hector bearing registration number PB**EA****.



In this regard, we are given to understand that our authorized Dealer Service Team is already in touch with you and has provided you with the requisite explanation about the concern that you have put forth in front of us.

Here, we would like to inform you that all necessary work related to suspension has been carried out after your approval has been received and your vehicle is now parked ready.



Further, It should be noted that due to the fact that your vehicle AMC has already expired, the said repair cannot be covered under the same.



In case of any further support please feel free to contact Mr. Jasbir Singh (Service Head, MG Ludhiana) @ +** **********.



Assuring you the best of service always.



Best Regards



MG PulseHub


From: arun kukreja <arun_kukreja@hotmail.com>
Sent: Friday, June **, **** *:** PM
To: pulsehub@mgmotor.co.in <pulsehub@mgmotor.co.in>; amit.suman@mgmotor.co.in <amit.suman@mgmotor.co.in>; mohit.sharma*@mgmotor.co.in <mohit.sharma*@mgmotor.co.in>
Cc: sumit.gera@mgmotor.co.in <sumit.gera@mgmotor.co.in>; Rajeev Chaba <rajeev.chaba@mgmotor.co.in>
Subject: Re: MG Hector Sharp *.* Diesel Registration no. - PB**EA-**** ( Escalation Required to the higher management) Very poor suspension

Hi All,

Can anyone reply me on the below email?

I am still waiting for my car since morning & the service is saying that he didn't get any update from MG so he can't send the car in anyways.

Kindly check & advise.

Else, I would have to hire a taxi again today for my work.

Please confirm as expeditiously as possible.

Thanks,
Arun Kukreja
From: arun kukreja <arun_kukreja@hotmail.com>
Sent: Friday, June **, **** **:** PM
To: pulsehub@mgmotor.co.in <pulsehub@mgmotor.co.in>; amit.suman@mgmotor.co.in <amit.suman@mgmotor.co.in>; mohit.sharma*@mgmotor.co.in <mohit.sharma*@mgmotor.co.in>
Cc: sumit.gera@mgmotor.co.in <sumit.gera@mgmotor.co.in>; Rajeev Chaba <rajeev.chaba@mgmotor.co.in>
Subject: Re: MG Hector Sharp *.* Diesel Registration no. - PB**EA-**** ( Escalation Required to the higher management) Very poor suspension

Hi MG Team,

I am being harassed from the dealership now for not returning my car even after doing the services, As per the last contract given by Mr. Sumit Gera/ Sandeep Maan it was clearly mentioned * years/***** KMS which was said to be auto renewed once that expires but rather than updating me about the renewal the dealership only asks for money, money, money.

The vehicle has run about ***** KMS but they don't want to see the previous agreement as well.

If MG has made commitments by sending, there executive & if we have trusted the persons sent by MG than why MG is not responding.

Why you don't check the persons who visited the dealership & gave these commitments to us (Mr. Sumit Gera, Mr. Sandeep Maan). Both of them are responsible persons of MG motors.

I would once again request the management to please intervene in this & try to reach the conclusion to provide the resolution for the same.

waiting for your quick response & return of my car.

Thanks & Regards
Arun Kukreja
From: arun kukreja <arun_kukreja@hotmail.com>
Sent: Thursday, June **, **** *:** PM
To: pulsehub@mgmotor.co.in <pulsehub@mgmotor.co.in>; amit.suman@mgmotor.co.in <amit.suman@mgmotor.co.in>; mohit.sharma*@mgmotor.co.in <mohit.sharma*@mgmotor.co.in>
Cc: sumit.gera@mgmotor.co.in <sumit.gera@mgmotor.co.in>; Rajeev Chaba <rajeev.chaba@mgmotor.co.in>
Subject: Re: MG Hector Sharp *.* Diesel Registration no. - PB**EA-**** ( Escalation Required to the higher management) Very poor suspension

Hi MG Team,

Again the same problem with the suspension noise & parts have been changed today.

Again the money asked by the service center guys.

Again the discussions on the agreement made by the service team( Commitments made by Mr. Sumit Gera & Mr. Sandeep Maan are not being fulfilled & the agreement would not be Auto renewed until the vehicle is with us leaving only the battery & tyres wear & tears aside)

Again I am left without my vehicle today & have to get a taxi to reach back home where firstly your team committed to deliver the vehicle this evening.

Such a poor service from service center end.

Kindly help me out to get this sorted as I can't come back again & again to the management to get the resolutions

Thanks & regards

Arun Kukreja


From: arun kukreja <arun_kukreja@hotmail.com>
Sent: Wednesday, April **, **** *:** PM
To: rajeev.chaba@mgmotor.co.in <rajeev.chaba@mgmotor.co.in>; pulsehub@mgmotor.co.in <pulsehub@mgmotor.co.in>
Cc: sumit.gera@mgmotor.co.in <sumit.gera@mgmotor.co.in>; amit.suman@mgmotor.co.in <amit.suman@mgmotor.co.in>; mohit.sharma*@mgmotor.co.in <mohit.sharma*@mgmotor.co.in>
Subject: Re: MG Hector Sharp *.* Diesel Registration no. - PB**EA-**** ( Escalation Required to the higher management) Very poor suspension

Hello Rajeev Ji,

Hope everything is going well with you and your family.

I have been continuously following up on this email with your team & never came back to you for this repeated problem since last * years with the suspension & noise in engine.

Last time a resolution was provided where a noise went off, but as said earlier this has been a continuous problem which comes back again & the same has been updated so many times but no technical team has been aligned to find out the solution to the problem which comes back repeatedly.

Regarding the subscriptions of the app's where I did a conference call with Mr. Navjyot who committed/updated me that it is clearly written on MG's penflits that validity of the subscription is for * years & after that customer has to recharge the app of its own.

I am still waiting for the document but he hasn't provided the same yet. Is this a kind of response we should expect from the team??

Also, as per the commitments made by Mr. Sumit Gera & Mr. Sandeep Maan, I have asked the service team several times to please check with them whatever commitments they have made to us but there is no reply on that as well.

Now, when the problem has again came which is coming from last * years after following up with the pulsehub team I got * call from the local dealership in the morning "gaadi bhej do sir check kar lete hai", I told them to pick the vehicle & please provide the stand by vehicle so that it should be diagnosed carefully with full dedication but until now no vehicle has been sent to pick up the problematic vehicle.

Rather, I again got a call from local dealership saying "tuhanu written vich bhej ta dita hai" where I told them that on conference call Mr. Navjyot told me that he will share the document but no document has been shared yet. Moreover, he didn't even asked for the vehicle problem again but I asked him what to do further with the reported problem which has come back again.

Local dealership person again said that "sir stand by vehicle to kuch hai nahi aap gaadi de jayo hum check kar lete hai ki * hr mein gaadi theek hogi ya * hr mein". I again asked him that he still doesn't want to diagnose it properly by keeping it with them for some time to check why the problem comes again & again. He said he will give me a call after *-** minutes but its already more than half an hour gone & I didn't got any reply from them yet.

I have been continuously following up to check the history of this vehicle & also asked the dealership to share with me the sheets on which we report the problems. Also, I had conversation with Mr. Amit Suman who asked/committed me that after having his lunch one month back he will check the history & get back to me with complete details to share his findings why the problem has been coming again & again.

Is this the kind of service we should expect from the service team where I wanted them to align a core technical team with the local dealership team or I was ready to send the vehicle to any of your office where a technical team with better knowledge than Ludhiana dealership could work upon & find out the cause of this repeated problem. But, rather than showing gesture on this where I am patiently waiting he is still showing the attitude for not responding on my emails.

So, I would once again request you to kindly look in to this personally & try to provide me the permanent solution on this.

Thanks & Regards
Arun Kukreja



From: arun kukreja <arun_kukreja@hotmail.com>
Sent: Wednesday, April **, **** *:** AM
To: amit.suman@mgmotor.co.in <amit.suman@mgmotor.co.in>; mohit.sharma*@mgmotor.co.in <mohit.sharma*@mgmotor.co.in>; pulsehub@mgmotor.co.in <pulsehub@mgmotor.co.in>
Cc: rajeev.chaba@mgmotor.co.in <rajeev.chaba@mgmotor.co.in>; sumit.gera@mgmotor.co.in <sumit.gera@mgmotor.co.in>
Subject: Re: MG Hector Sharp *.* Diesel Registration no. - PB**EA-**** ( Escalation Required to the higher management) Very poor suspension

Hi All,

I am still waiting for an update on below email, can anyone please look in to this & provide an update accordingly.

Although, I have got a call from local dealership about the deliery of the car but he said they can't provide any stand by vehicle on behalf of this repeated problem from last * years.

So, I would once request the management to kindly look in to this on top priorirty & advise.

Thanks & Regards
Arun Kukreja
From: arun kukreja <arun_kukreja@hotmail.com>
Sent: Tuesday, April **, **** *:** PM
To: amit.suman@mgmotor.co.in <amit.suman@mgmotor.co.in>; mohit.sharma*@mgmotor.co.in <mohit.sharma*@mgmotor.co.in>; pulsehub@mgmotor.co.in <pulsehub@mgmotor.co.in>
Cc: rajeev.chaba@mgmotor.co.in <rajeev.chaba@mgmotor.co.in>; sumit.gera@mgmotor.co.in <sumit.gera@mgmotor.co.in>
Subject: Re: MG Hector Sharp *.* Diesel Registration no. - PB**EA-**** ( Escalation Required to the higher management) Very poor suspension

HI All,

I would once again request the management to kindly reply on the below email.

Also, the problem with the suspension has again came which I already said that that the resolution will never last long as its a manufactuting defect & I am not sure if Mr. Amit Suman has checked the history of the reported problems yet.

So, I would request the management to kindly escalate it to the person who is capable to see this problem/diagnose it & provide a resolution to this problem.

Else, please refund my money & pick your vehicle if you can't solve the problem.

Thanks & Regards
Arun Kukreja
From: arun kukreja <arun_kukreja@hotmail.com>
Sent: Sunday, April *, **** *:** PM
To: amit.suman@mgmotor.co.in <amit.suman@mgmotor.co.in>; mohit.sharma*@mgmotor.co.in <mohit.sharma*@mgmotor.co.in>; pulsehub@mgmotor.co.in <pulsehub@mgmotor.co.in>
Cc: rajeev.chaba@mgmotor.co.in <rajeev.chaba@mgmotor.co.in>; sumit.gera@mgmotor.co.in <sumit.gera@mgmotor.co.in>
Subject: Re: MG Hector Sharp *.* Diesel Registration no. - PB**EA-**** ( Escalation Required to the higher management) Very poor suspension

Hi All,

A response on this would me much appreciated???

Regards
Arun Kukreja
From: arun kukreja <arun_kukreja@hotmail.com>
Sent: Wednesday, April *, **** *:** AM
To: amit.suman@mgmotor.co.in <amit.suman@mgmotor.co.in>; mohit.sharma*@mgmotor.co.in <mohit.sharma*@mgmotor.co.in>; pulsehub@mgmotor.co.in <pulsehub@mgmotor.co.in>
Cc: rajeev.chaba@mgmotor.co.in <rajeev.chaba@mgmotor.co.in>; sumit.gera@mgmotor.co.in <sumit.gera@mgmotor.co.in>
Subject: Re: MG Hector Sharp *.* Diesel Registration no. - PB**EA-**** ( Escalation Required to the higher management) Very poor suspension

Hi All,

Can anyone from the senior team could take the ownership of this case & provide an update on this accordingly?

Also, if you could please advise if you had discussion about the commitments made to us at the time of discussion in Ludhiana.


Thanks & regards
Arun Kukreja


From: arun kukreja <arun_kukreja@hotmail.com>
Sent: Sunday, April *, **** *:** PM
To: pulsehub@mgmotor.co.in <pulsehub@mgmotor.co.in>
Subject: Re: [ Ticket: ******* ] complaint

Hi All,

Can anyone please check the below email & advise accordingly.

I am still waiting for response from the service team regarding the repeated problem along with the update about the commitments made by the sales team if any one you have checked with Mr. Sumit Gera & Mr. Sandeep Maan.

Thanks & Regards
Arun Kukreja
From: arun kukreja <arun_kukreja@hotmail.com>
Sent: Tuesday, March **, **** *:** AM
To: pulsehub@mgmotor.co.in <pulsehub@mgmotor.co.in>
Subject: Re: [ Ticket: ******* ] complaint

Hi Pulsehub Service team,

I believe I have already stated the minutes of meeting with Mr. Jasbir & Mr. Navjyot where it was discussed that the subscription validy was written on the MG's penflict for which Mr. Navjyot said he will share the penflict details/screenshot with us but I am still waiting for that.

The screenshot which you have attached nowhere covers the validity of the services of the App's which we are using or any other service. related to the AVN system. Although at the time of purchase of vehicle it was said that it is FOC & you can enjoy unlimited music with MG Internet inside feature.

So, I would once again request you to kindly check internally & get back to me with complete details along with the proofs which are discussed on call with the management.

If you still have any questions, feel free to contact me.

Thanks & Regards
Arun Kukreja

From: arun kukreja <arun_kukreja@hotmail.com>
Sent: Monday, March **, **** **:** PM
To: amit.suman@mgmotor.co.in <amit.suman@mgmotor.co.in>; mohit.sharma*@mgmotor.co.in <mohit.sharma*@mgmotor.co.in>; pulsehub@mgmotor.co.in <pulsehub@mgmotor.co.in>
Cc: rajeev.chaba@mgmotor.co.in <rajeev.chaba@mgmotor.co.in>; sumit.gera@mgmotor.co.in <sumit.gera@mgmotor.co.in>; sandeep.mann@mgmotor.co.in <sandeep.mann@mgmotor.co.in>
Subject: Re: MG Hector Sharp *.* Diesel Registration no. - PB**EA-**** ( Escalation Required to the higher management) Very poor suspension

Hello MG Team,

Further to my today's conversation & minutes of meeting on conference call with Mr. Jasbir & Mr. Navjyot, I would appreciate Mr. Navjyot who listened to me carefully & provided the details over the call. Although, I am still waiting for the written documentation for which Mr. Navjyot updated that the validity is mentioned in the MG's documentations for the App subscriptions.

I would also request Mr. Navjyot to kindly share the same with Mr. Amit Suman so that he should also gets aware with the MG's policies rather then giving these type of answers ki "free bhi kahi nahi likha hua" related to subscription about the App's.

However, I am still waiting for the reason regarding the problem with suspension reported to the service team so many times for which it was asked him to kindly check the history of the reported problems for which Mr. Amit said he will get back to me after having his lunch ** days back but until now there is no response from him.

Furthermore, I would request Mr. Sandeep Maan & Mr. Sumit Gera to kindly revert on the commitments made on behalf of MG motors as on verbal communications the team is not agreeing for what was committed rather than what is written as per the contract given to us for * years i.e. MG shield premium.

So, I would request the team to kindly loop in Mr. Sandeep Maan as well in this email chain so that he would also get the details of what I am asking for.

Also, I have spoken to Mr. Jasbir from Ludhiana dealership to kindly check the sheets where the problems were reported regardng the suspension which I believe he is looking in to it & will revert after looking in complete details.

If you still need any further infirmation from me please feel free to contact me.


Thanks & Regards
Arun Kukreja
+************
From: arun kukreja <arun_kukreja@hotmail.com>
Sent: Friday, March **, **** *:** AM
To: amit.suman@mgmotor.co.in <amit.suman@mgmotor.co.in>; mohit.sharma*@mgmotor.co.in <mohit.sharma*@mgmotor.co.in>; pulsehub@mgmotor.co.in <pulsehub@mgmotor.co.in>
Cc: rajeev.chaba@mgmotor.co.in <rajeev.chaba@mgmotor.co.in>; sumit.gera@mgmotor.co.in <sumit.gera@mgmotor.co.in>; sandeep.mann@mgmotor.co.in <sandeep.mann@mgmotor.co.in>
Subject: Re: MG Hector Sharp *.* Diesel Registration no. - PB**EA-**** ( Escalation Required to the higher management) Very poor suspension

Hello MG Team,

Further to my follow up on below email, I would request you to please do not break the email chain loop as I am still waiting for the answers on my previous email. I am still waiting for an update from Mr. Amit Suman who asked me to wait as he need to had the lunch first before checking the history of the vehicle.

Hope Mr. Amit Suman has enjoyed his Lunch & checked the history of the service for this car registered with PB**EA-**** & share the details with us as well for the issues being faced from last * years & provide an update for the reason of failure for so many times.

It was the management who showed & build confidence regarding the product in me due to which I changed my decision & never return back to the management for any of the repeated problems being faced at dealer/service center end. Although the same problem came to me so many times for which I requested the engineers as well as service managers to please assign some senior engineers to come to the conclusion for this reported problem & provide a resolution on this accordingly.

But, looking forward to my conversation with Mr. Amit Suman who doesn't trust the verbal communications made with Mr. Sumit Gera & Mr. Sandeep Maan, I would request the management to kindly update my MG Sheild protection plan as per the commitments made by the team so that I would not have to come back again & again requesting for so many things which has happened in the past.

@Amit Suman - Did you check why the feul problem comes again & again from the service center where I do send the half tank feul when sent to service or any other problem but every time it is sent to me as empty tank for which proofs has been provided to you as well. The service center is only *-*kms away from my place but I am not sure how many testing they are doing on their behalf which even doesn't rectify the problem & comes as severe waistage of time & resources.

I would also request the senior management once again to intervene in this & try to provide the best solution on this.

Thanks & Regards
Arun Kukreja




Dear Mr Singh,

Greetings from MG Motor India!

This is with reference to the concern escalated by you to our MD regarding your Hector bearing registration number PB**EA****.

In this regard, we understand that our authorized dealer team along with senior members from MG Motor India are already in touch with you and have offered the requisite explanation regarding your query.

We would like to share with you that airtel and gaana app subscriptions were not chargeable till **st Jan **** but post the same it has to be recharged by the customer through my mg app. Pre intimations regarding the same were also sent to the customers on their registered mobile numbers. We request you to please connect with Pulse hub for any help or support required in this regard. Please be apprised that the concerned subscription charges are not covered under the purview of warranty or AMC policy.

Further for the concerns notified by you related to your vehicle, we request you to please provide your convenient schedule and our dealer will be happy to assist you with the resolution.

Trust the above clarifies.

In case of any other support please feel free to reach out to Mr Jasbir Singh (Service Head-MG Ludhiana) on **********

Assuring you best of service always!

Thanks & Regards,

MG Motor India


From: arun kukreja <arun_kukreja@hotmail.com>
Sent: Wednesday, March **, **** *:** PM
To: amit.suman@mgmotor.co.in <amit.suman@mgmotor.co.in>; mohit.sharma*@mgmotor.co.in <mohit.sharma*@mgmotor.co.in>; pulsehub@mgmotor.co.in <pulsehub@mgmotor.co.in>
Cc: rajeev.chaba@mgmotor.co.in <rajeev.chaba@mgmotor.co.in>; sumit.gera@mgmotor.co.in <sumit.gera@mgmotor.co.in>; sandeep.maan@mgmotor.co.in <sandeep.maan@mgmotor.co.in>
Subject: Re: MG Hector Sharp *.* Diesel Registration no. - PB**EA-**** ( Escalation Required to the higher management) Very poor suspension

Hi All,

Can anyone from senior management could reply on the below email?

A response on this would be much appreciated.

Many thanks in advance.

Regards
Arun Kukreja

From: arun kukreja <arun_kukreja@hotmail.com>
Sent: Friday, March **, **** **:** PM
To: amit.suman@mgmotor.co.in <amit.suman@mgmotor.co.in>; mohit.sharma*@mgmotor.co.in <mohit.sharma*@mgmotor.co.in>; pulsehub@mgmotor.co.in <pulsehub@mgmotor.co.in>
Cc: rajeev.chaba@mgmotor.co.in <rajeev.chaba@mgmotor.co.in>; sumit.gera@mgmotor.co.in <sumit.gera@mgmotor.co.in>; sandeep.maan@mgmotor.co.in <sandeep.maan@mgmotor.co.in>
Subject: Re: MG Hector Sharp *.* Diesel Registration no. - PB**EA-**** ( Escalation Required to the higher management) Very poor suspension

Hi Amit,

Further to our conversation today afternoon, hope you have enjoyed your lunch & got the history of service records for this car regarding the same problem reported since I purchased this car.

Although I was expecting a call back from you after checking the history of the vehicle along with a reply for the subscription of the app's from MG motors India which were provided to me along with my car. However when a demo was provided it was updated to the customers that through these music app's we can use & enjoy unlimited music.

But, as per our discussion today afternoon you said the subscription has expired & I need get it recharged by myself through my MG app but when I asked for the policy where it is written while selling the new vehicle that the subscription will end in * years & after that we need to maintain it. But your answer to this was not justified i.e. "Lifetime free bhi nahi likha hua kahi par."

The above statements like these put a questions to my thinking about the commitment made by Mr. Sumit Gera & Mr. Sandeep Maan who put lot of confidence in me to use the vehicle when they both came to Ludhiana & company would be responsible for everything until I will use this vehicle except wear & tear of tyres or if any accidents happened.

Although, they do gave me an MG shiled contract which didn't covered each & everything which was committed by them but they said as this is first contract made by the company in favour of our customer to build confidence & the commitments made in verbal would be updated once the contract would be renewed after the said timelines.

As the commitments made were in verbal & Mr Amit Suman doesn't agree on verbal communications made with the senior guys, so I would request the senior guys Mr. Sumit & Mr. Sandeep to please intervene in this as I was trying to convince them to please check with you guys regarding the commitments & the communication we had * years back when you both came to Ludhiana.

However, after that commitments I never came to you both for any of the problem which I faced with the service center, service guys or the vehicle itself. If you would see the problem reported regarding the suspension if from the very first day for which in these last * years that vehicle has reached the service center more than **-** times for this problem with suspension.

Out of these **-** times, *-* times suspension problem was rectified but it again came back after a usage of **-** days for which again vehicle was sent to the service center to get that diagnosed. I even spoke to Mr. Sanket for this problem & also requested then to get that checked from senior engineers in case if the local team is unable to diagnose it where a technical leader of north region also got connected & jump in to it to provide the resolution on this.

@Mr. Amit Suman - Due to this above incidents happened lot many time I asked you to go through the history of the problems reported so that you could analyse & reach to the conclusion for the harrassment being faced to me in case of reported problems for which Ihave tosend the vehicle twice or thrice for the same problem.

Moreover, it has been happened lot of times when half of the feul tank has been sent while picking the car but when the vehcle came back to us it always comes up with empty feul tank.

Today, I received the vehcile after speaking to Mr. Jasbir where they have sent the vehicle with */*th of feul tank & the problem as per them have been resolved as per reported except the one with the AVN system not working.

So, I would request you to kindly check the history along with all the above details & provide a response accordingly.

@Mr. Sumit Gera & Mr. Sandeep Maan - Please correct me if I am wrong in any of the above statement given as per the commitments made in Ludhiana MG dealer office.

Thanks & Regards
Arun Kukreja
+************




From: arun kukreja <arun_kukreja@hotmail.com>
Sent: Friday, September **, **** *:** AM
To: ludhiana.servicehead@mgdealer.co.in <ludhiana.servicehead@mgdealer.co.in>; ludhiana.crm@mgdealer.co.in <ludhiana.crm@mgdealer.co.in>; ludhiana.gmservice@mgdealer.co.in <ludhiana.gmservice@mgdealer.co.in>; pulsehub@mgmotor.co.in <pulsehub@mgmotor.co.in>; gm.mg@gitanshgroup.com <gm.mg@gitanshgroup.com>
Cc: rakesh.sidana@mgmotor.co.in <rakesh.sidana@mgmotor.co.in>; saahil.anant@mgmotor.co.in <saahil.anant@mgmotor.co.in>; rajesh.mehrotra@mgmotor.co.in <rajesh.mehrotra@mgmotor.co.in>; gaurav.gupta@mgmotor.co.in <gaurav.gupta@mgmotor.co.in>; rajeev.chaba@mgmotor.co.in <rajeev.chaba@mgmotor.co.in>; chen.hong@saicmotor.com <chen.hong@saicmotor.com>; wang.xiaoqui@saicmotor.com <wang.xiaoqui@saicmotor.com>; zhou.langhui@saicmotor.com <zhou.langhui@saicmotor.com>; chen.demei@saicmotor.com <chen.demei@saicmotor.com>
Subject: Re: MG Hector Sharp *.* Diesel Registration no. - PB**EA-**** ( Escalation Required to the higher management) Very poor suspension

Respected Baljit ji,

Further to my follow up on below email, as we tested the vehicle for the following detailed problems, could you please share your feedback on this & advise if the same has been updated to the management:-

*.) Crank Noise when the engine starts ( As per guided by Mr. Sanket about the heavy engine which Jeep Compass is using & asking us to compare it with the same for the noise. Could please advise if the noise for the both engines has been shared with higher management as there was a difference in noise of both engines while starting the vehicle)

I don't have Mr Sanket's email ID, if it is possible could you please loop him in this email chain.

*.) Car engines power off in *nd gear while slow moving, could you please share your feedback?

*.) Noise from the engine at a speed of **-** kmph in fourth gear which has been clearly noticed in all the cars, could you please advise if this has been updated to management to improve the next production as the whole lot in first production has this problem.

*.) Problem with the Internet connectivity in most of the places in City itself( leaving remote areas), the apps stops responding or responds very slow which results in very slow response time to play the songs etc.

*.) Problem with the suspension - The same has been diagnosed & repaired twice but after some days it gets problematic again please share your feedback for the repairs done on the same.


After long discussion & diagnosis on Wednesday regarding problems, buyback & selling of vehicle on a call with Mr. Anil & Mr. Sandeep Maan ( MG North Sales Head) he asked for a depreciation of **% for the option of choosing a buyback by company on which I asked him to send an email with complete details of depreciation calculations for **-** days old vehicle as the problem was reported after ** days of purchase & was asked to buyback the car as the service guys rather than admitting the problem & acknowledging just saying that it is as per design.

Due to the poor performance I opted to sell it on online websites where MG senior executives asked to get the details & the local representatives from dealership asked me to remove the ad from the online website due to pressure from there senior management.

I would once again request the senior management to kindly look in to this as expeditiously as possible as there are genuine problems in the vehicle itself which has been proven, shown to the service management as well so please take this as a feedback from the customer to welcome this to improve those problems in near future productions to reduce your back log as you are offering a long time service as a package along with the car.

I am only following up with company itself to get the solution rather than going anywhere else so I would request company's management to get it sorted asap as I didn't want to keep this vehicle anymore.

Thanks & Regards,
Arun Kukreja