Kia Automotive - vehicle stopped in middle and denied for taxi charges

i had bad experience from your service center for last month. i had completed my third service from your ghaziabad service center on **st april **** and thereafter i visited Faridabad from ghaziabad on * th may and in middle it suddenly stop and problem of starting. i stucked with my family in middle where there was no availability of any shed and raise compliant for road assistant. the service person came and inform to me to handover car for towing upto okhla service center. I requested for taxi arrangement, but he denied and informed that the distance is more than **km, i would not get any thing. i beard nearly rs**** and next day again i borne ***/- upto okhla service station. but no refund has till date recieved ..... again on **th may, the fuel meter is showing wrong reading and i just escaped from any incident. how carelessly the work done by okhla phase * service center... need your involvement and seek my refund with mental agony for last **days .....