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Home > Complaints > Vehicle Checking SOP at D Mart Not Available at Main Entry Gate

D Mart - Vehicle Checking SOP at D Mart Not Available at Main Entry Gate

Rakesh Swarnkar filed complaint against D Mart on Feb 8, 2026

We were enterting to DMart Baran Store, vehicle MP**ZD****, while entering Guard took time to check the vehicle through vehicle under mirror, Guest asked is to open the Luggage Cabin of the vehicle.
While we opened the same, and ask the Guard why there is no SOP available for vehicle checking.
Vehicle checking SOP is not available and Guard is also not aware about this.
This has led us to delay and loss our time.
I also asked the manager to show that SOP, but he was also not aware about this.
Date - **.**.**** time **:** hrs.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

D Mart

1

Total Complaints

1

Total Resolved

100.00%

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