WESTIN INN SUITES PRIVATE LIMITED - Urgent Refund Request for Membership Cancellation

CONSUMER COMPLAINT UNDER SECTION ** OF THE CONSUMER PROTECTION ACT, ****
In the matter of:
Complainant:
Rahul
Resident of: **- S/F, Rani Garden, Ambedkar Park Police Chowki, Geeta Colony, Shastri Nagar (East Delhi), PO: Gandhi Nagar, DIST: East Delhi, Delhi- ******
Mobile No.: +**-**********, +**-**********
Email: RAHUL.HR**@GMAIL.COM
Versus
Opposite Party:
WESTIN INN & SUITES PRIVATE LIMITED (WIISUITES)
Registered Office (Principal Place of Business): Second floor, Property No,A-**, Hari nagar,Ashram, Hari nagar,Ashram, New Delhi, South East Delhi, Delhi, ******
Address in Invoice: Plot No. ***, First Floor Friends Society Sector **, Vasundhara, Ghaziabad U.P ******
Email: admin@wiisuites.in, customercare@wiisuites.in, info@wiisuites.in, Legal@wiisuites.in
Contact Number: +************, +**-**********, +**- **********, +**-**********
________________________________________
COMPLAINT
MOST RESPECTFULLY SHOWETH:
*. That the Complainant is a consumer within the meaning of Section *(*) of the Consumer Protection Act, ****, and the Opposite Party is engaged in the business of selling travel and holiday membership packages for consideration.
*. That on *st January ****, the Complainant along with his wife and child visited V*S Mall, Nirman Vihar, Delhi, where representatives of the Opposite Party were distributing travel gift vouchers and induced the Complainant to register for the same.
*. That on *rd January ****, the Complainant’s wife received call on mobile phone and WhatsApp messages from the Opposite Party inviting the couple to Radisson Blu Tower, Kaushambi, Ghaziabad, for collection of free gift vouchers. The Opposite Party assured that only ** minutes of time was required.
*. That upon visiting the hotel, the Complainant was subjected to aggressive sales tactics by representatives of the Opposite Party, namely Shivani and Narayan Singh, who misrepresented facts and persuaded the Complainant to purchase a holiday membership for * years worth ₹*,**,***/-.
*. That under undue influence and misrepresentation, the Complainant paid a total sum of ₹*,**,***/- on *rd January **** through multiple credit cards as detailed below:
o ₹**,***/- via ICICI Bank Credit Card number- **** **** **** ****
o ₹**,***/- via HDFC Bank Credit Card number- **** **** **** ****
o ₹*,***/- via SBI Bank Credit Card number- ****************
*. That GST invoices were issued by the Opposite Party on the same day via email, however, no membership login credentials or services were provided.
*. That on *th January ****, after reviewing the terms and realizing that the package did not meet his requirements, the Complainant immediately requested cancellation and refund via email, well before any membership was activated or any service was used.
*. That on *th January ****, during a verification call, the Complainant again clearly communicated his intention to cancel the membership and requested a refund.
*. That despite multiple follow-ups, including calls and emails dated *th January ****, the Opposite Party refused to refund the amount, citing a vague “no refund policy,” failed to share any written policy, and also refused to provide contact details of senior management.
**. That the Opposite Party has neither issued the membership nor provided any service, and the Complainant has not availed or used any gift vouchers.
**. That the actions of the Opposite Party amount to:
o Deficiency in service
o Unfair trade practice
o Misrepresentation and deceptive marketing
o Mental harassment and financial loss
**. That the cause of action is continuing, as the Opposite Party is unlawfully withholding the Complainant’s hard-earned money despite timely cancellation.
________________________________________
PRAYER
In view of the facts stated above, the Complainant respectfully prays that this Hon’ble Commission may be pleased to:
a) Direct the Opposite Party to refund ₹*,**,***/- to the Complainant immediately and cancel EMIs;________________________________________
LIST OF DOCUMENTS ENCLOSED
*. Copies of GST Invoices (WIIS_****, WIIS_****, WIIS_****)
*. Holiday Package Application Form
*. Information Sheets
*. Email communications
*. Gift voucher details
*. Payment proofs (credit card statements)