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HDFC BANK CR CARD - Urgent Escalation Harassment Threats Privacy Violations

Suresh Nair filed complaint against HDFC BANK CR CARD on Jan 3, 2025

Harassment and Threats by Collection Agents
Your bank has deployed individuals who are engaging in harassment, making violent threats, and using abusive language against people I know, thereby directly violating my privacy and safety. Specific instances include:

Ms. SXXXX (+**-***XXX****): This individual, identified as part of your bank’s recovery team, has approached people I know and made alarming statements, including threats of physical harm toward me.
Ms. PXXX (+**-***XXX****): Similar behavior was observed from this individual, who has been contacting acquaintances of mine without my consent.
Ms. NXXXXXX (+**-***XXXX**): Although her number appears as "Aditi Rao" on Truecaller, she identified herself as Nandini and approached a person I know in Kolkata, using threatening language.
These individuals have explicitly told my acquaintances, including Mr. MXXXX (East Delhi), Mr. LXXXX ,Kolkata, Mr. VXXXXX,Delhi, Mr. VXXXXX Delhi, and Ms. BXXXX ,Delhi, that they would harm me if these acquaintances did not provide them with information about me or notify me of the bank’s recovery attempts.

*. Violation of Customer Privacy
Your representatives have accessed sensitive personal data related to my financial transactions and shared it with unauthorized parties, which is a direct breach of data privacy and banking ethics. Approaching individuals based on past transactions not only violates confidentiality but also tarnishes my reputation.

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Complaint Status

Resolution Demanded:

Apology letter from company

Damages for loss and agony

HDFC BANK CR CARD

1

Total Complaints

1

Total Resolved

100.00%

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