Moglix 000 - Urgent Complaint Double Payment Issue for Order ID Request for Refund

Dear Moglix Customer Support Team,
I am writing to bring to your attention an issue I encountered with my recent order. I ordered the Stanley ** Inch Open Mouth Tool Bag (STST******) under Order ID *************. At the time of purchase, I made an online payment using my credit card (Card No.: XX****) for an amount of INR *** on **-**-** at **:**:**.
However, when the product was delivered via cash on delivery, the delivery agent collected an additional payment from me. As a result, I have been charged twice for the same order.
Below are the details of my payment:
First Payment: (Online Payment) Made online at the time of order placement via credit card.
• Card: Axis Bank (Card ending in XX****)
• Transaction Amount: ₹***
• Transaction Date: **-**-****
• Time: **:**:**
• Merchant: Moglix
Second Payment: (Cash on Delivery Payment) Made at the time of delivery (Cash on Delivery)
•

I kindly request you to investigate this matter and process a refund for the duplicate payment at the earliest. Please let me know if you require any further information or documentation from my side to expedite the resolution of this issue.
Please confirm receipt of this email and provide an update on the resolution timeline.
I appreciate your prompt attention to this matter and look forward to your response.
Thank you for your assistance.
Sincerely,
Mansi Chauhan
Purchase Assistant
+**- **********
Email: Purchase*@indiacasting.com

Global Exportech LLP
***/A Synergy Square,
Krishna Industrial Esate, ,Gorwa,
Vadodara,Gujarat-******
GSTIN/UIN : **AAFCH****H*ZQ